This Service Level Agreement Graphic Design is essential for businesses engaging professional graphic design services in Malaysia. It provides a structured framework for managing design projects, ensuring clear expectations and deliverables between service providers and clients. The document is particularly relevant in today's digital economy where professional design services are increasingly critical for business success. It incorporates Malaysian legal requirements, including provisions from the Contracts Act 1950, Copyright Act 1987, and Consumer Protection Act 1999, while addressing modern business needs such as digital delivery and online collaboration. The agreement is designed to protect both service providers and clients by clearly defining service standards, revision processes, intellectual property rights, and dispute resolution mechanisms.
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1. Parties: Identification of the service provider (graphic designer/agency) and the client with full legal names and addresses
2. Background: Context of the agreement and brief overview of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Scope of Services: Comprehensive description of graphic design services covered under the agreement
5. Service Levels: Specific performance metrics, response times, and quality standards for deliverables
6. Project Process: Workflow, approval processes, and delivery procedures
7. Client Obligations: Client responsibilities including providing materials, feedback, and approvals
8. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
9. Intellectual Property Rights: Ownership and usage rights of created materials, including transfer of rights
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. General Provisions: Standard legal clauses including governing law, notices, and dispute resolution
1. Service Credits: Credit system for service level failures, used in larger or more complex agreements
2. Disaster Recovery: Procedures for backing up and recovering design files, relevant for long-term or critical projects
3. Third-Party Materials: Handling of licensed materials, stock images, or third-party resources
4. International Usage: Additional terms for international use of designed materials, if applicable
5. White-Label Services: Terms for when designs are being created for resale or client's customers
6. Data Protection: Specific data handling terms when personal data processing is involved
7. Change Management: Procedures for handling scope changes and additional requirements
1. Schedule 1: Service Specifications: Detailed specifications of each type of graphic design service covered
2. Schedule 2: Service Level Metrics: Specific performance targets, response times, and quality criteria
3. Schedule 3: Fee Schedule: Detailed pricing for different service types and additional charges
4. Schedule 4: Approved Software and Tools: List of design software and tools to be used in service delivery
5. Schedule 5: Brand Guidelines: Client's brand guidelines and requirements
6. Appendix A: Sample Approval Form: Template for design approval documentation
7. Appendix B: Change Request Form: Template for requesting and documenting changes to agreed designs
Relevant legal definitions
Clauses
Relevant Industries
Advertising and Marketing
Creative Industries
Media and Entertainment
Retail
E-commerce
Publishing
Technology
Professional Services
Education
Real Estate
Fashion and Luxury
Financial Services
Hospitality
Consumer Goods
Relevant Teams
Legal
Procurement
Marketing
Creative Services
Brand Management
Operations
Project Management
Digital
Communications
Design Studio
Content Creation
Business Development
Relevant Roles
Graphic Designer
Creative Director
Art Director
Marketing Manager
Brand Manager
Procurement Manager
Legal Counsel
Contract Manager
Project Manager
Operations Manager
Business Development Manager
Communications Manager
Digital Marketing Manager
Content Manager
Design Team Lead
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