This Shipping SLA template is designed for use in Malaysia when establishing formal service arrangements between shipping service providers and their clients. The document is particularly relevant in cases where regular, ongoing shipping services are required and specific performance standards need to be maintained. It incorporates requirements from Malaysian maritime law, including the Carriage of Goods by Sea Act 1950 and the Merchant Shipping Ordinance 1952, while addressing practical operational needs such as delivery schedules, performance metrics, and quality standards. The SLA is structured to protect both parties' interests while ensuring smooth logistics operations and clear accountability in service delivery.
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1. Parties: Identification of the shipping service provider and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, including the nature of shipping services to be provided and the general business relationship
3. Definitions: Detailed definitions of technical terms, shipping-specific terminology, and key concepts used throughout the agreement
4. Scope of Services: Detailed description of shipping services, including types of cargo, routes, and frequency of services
5. Service Level Requirements: Specific performance metrics, delivery timeframes, and quality standards for the shipping services
6. Operating Procedures: Standard procedures for shipping operations, including booking, documentation, and cargo handling
7. Performance Monitoring: Methods and metrics for measuring service performance and reporting requirements
8. Pricing and Payment Terms: Detailed pricing structure, payment terms, and invoicing procedures
9. Liability and Insurance: Allocation of risks, liability limitations, and insurance requirements
10. Term and Termination: Duration of the agreement and conditions for termination
11. Force Majeure: Provisions for circumstances beyond reasonable control affecting service delivery
12. Governing Law and Dispute Resolution: Specification of Malaysian law as governing law and dispute resolution procedures
1. Customs and Documentation: Include when services involve international shipping, detailing customs clearance responsibilities and required documentation
2. Environmental Compliance: Include when shipping involves hazardous materials or specific environmental requirements
3. Security Requirements: Include when handling high-value or sensitive cargo requiring special security measures
4. Electronic Systems and Data Exchange: Include when the service involves specific IT systems or electronic data interchange requirements
5. Storage and Warehousing: Include when the service includes temporary storage or warehousing services
6. Subcontracting: Include when the shipping provider may need to engage third-party services
7. Training and Support: Include when specific training or technical support is required for system usage or procedures
1. Schedule 1 - Service Specifications: Detailed technical specifications of shipping services, including routes, vessel types, and cargo specifications
2. Schedule 2 - Rate Card: Comprehensive pricing details, including base rates, surcharges, and special handling fees
3. Schedule 3 - Performance Metrics: Detailed KPIs, measurement methodologies, and reporting templates
4. Schedule 4 - Operating Procedures Manual: Detailed operational procedures, including booking processes, documentation requirements, and handling instructions
5. Schedule 5 - Insurance Requirements: Specific insurance coverage requirements and minimum coverage amounts
6. Appendix A - Contact Details: List of key contacts and escalation procedures for both parties
7. Appendix B - Document Templates: Standard forms and templates for shipping documentation
Relevant legal definitions
Clauses
Relevant Industries
Maritime and Shipping
Logistics and Transportation
Manufacturing
International Trade
E-commerce
Retail
Oil and Gas
Agriculture
Consumer Goods
Electronics Manufacturing
Automotive
Chemical Industry
Relevant Teams
Legal
Operations
Supply Chain
Procurement
Logistics
Commercial
Risk Management
Compliance
Finance
Customer Service
Quality Assurance
Relevant Roles
Logistics Manager
Supply Chain Director
Shipping Operations Manager
Procurement Manager
Contract Manager
Commercial Director
Fleet Manager
Port Operations Manager
Trade Compliance Officer
Supply Chain Analyst
Maritime Operations Supervisor
Logistics Coordinator
Shipping Line Manager
Import/Export Manager
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