The Client Service Agreement serves as the primary contractual document governing the relationship between service providers and their clients in Nigeria. This agreement type is essential when any business or individual provides professional services to clients, whether in consulting, technology, professional services, or other sectors. The document comprehensively outlines service specifications, delivery terms, payment conditions, and mutual obligations while ensuring compliance with Nigerian legislation, including the Contract Act, Federal Competition and Consumer Protection Act 2018, and the Nigeria Data Protection Regulation (NDPR). It protects both parties' interests by clearly defining expectations, responsibilities, and remedies in case of breach, while providing flexibility to accommodate specific service requirements through schedules and appendices.
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1. Parties: Identification and details of the service provider and client, including registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service arrangement
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including specific deliverables and service standards
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Fees and Payment Terms: Pricing structure, payment schedule, invoicing procedures, and late payment consequences
7. Service Provider's Obligations: Detailed responsibilities and commitments of the service provider
8. Client's Obligations: Responsibilities and commitments required from the client
9. Confidentiality: Provisions for handling confidential information and trade secrets
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
11. Data Protection: Compliance with NDPR and data handling procedures
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Termination: Grounds and procedures for termination, including notice periods
14. Force Majeure: Provisions for unforeseen circumstances affecting performance
15. Governing Law and Jurisdiction: Specification of Nigerian law and jurisdiction
16. Execution: Signature blocks and execution formalities
1. Service Level Agreement (SLA): Include when specific performance metrics and service levels need to be maintained
2. Personnel: Include when specific staff or key personnel are crucial to service delivery
3. Insurance: Include when specific insurance coverage is required for service delivery
4. Non-Compete: Include when protection against competition is necessary
5. Anti-Corruption: Include for high-value contracts or government-related services
6. Assignment and Subcontracting: Include when there's possibility of service transfer or subcontracting
7. Dispute Resolution: Include when specific alternative dispute resolution procedures are preferred
8. Change Control: Include when services may need modification during the contract term
9. Audit Rights: Include when client requires right to audit service provider's operations
1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and measurement criteria
4. Schedule 4 - Key Personnel: Details of key staff assigned to the service delivery
5. Schedule 5 - Data Processing Agreement: Detailed data protection and processing requirements
6. Appendix A - Contact Details: Key contacts and escalation matrix for both parties
7. Appendix B - Required Documentation: List of documents required for service delivery
8. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Consulting
Professional Services
Financial Services
Healthcare
Education
Manufacturing
Energy
Telecommunications
Real Estate
Construction
Marketing and Advertising
Business Process Outsourcing
Logistics and Supply Chain
Relevant Teams
Legal
Operations
Business Development
Sales
Finance
Compliance
Risk Management
Client Services
Commercial
Project Management
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Chief Operating Officer
Project Manager
Account Manager
Compliance Officer
Risk Manager
Chief Financial Officer
Operations Director
Sales Director
Managing Director
Company Secretary
Commercial Manager
Client Services Director
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