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The Letter of Complaint for Replacement is an essential document in Nigerian consumer rights practice, used when a customer needs to formally request the replacement of a defective or unsatisfactory product. This document type is supported by Nigerian consumer protection legislation, including the Consumer Protection Act 1992 and the Federal Competition and Consumer Protection Act 2018, which establish consumers' rights to quality products and appropriate remedies. The letter should be used when informal attempts to resolve the issue have been unsuccessful or when a formal written record of the complaint is necessary. It typically includes purchase details, product information, description of defects, previous communication history, and specific replacement request. While maintaining a professional tone, the letter serves as both a formal complaint and a potential precursor to legal action if the matter remains unresolved.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and department/person responsible for handling complaints

3. Date: Date when the letter is written

4. Reference Numbers: Order number, invoice number, or customer reference number

5. Subject Line: Clear indication that this is a complaint letter requesting replacement

6. Purchase Details: Information about when and where the product was purchased, including price and product specifications

7. Problem Description: Detailed explanation of the issue with the product

8. Impact Statement: Description of how the faulty product has affected the user

9. Replacement Request: Clear statement of the desired outcome - replacement of the product

10. Timeline Request: Specified timeframe for expected response and action

11. Closing: Professional closing statement with signature and name