A Letter To Complain About Undelivered Goods is a formal document used in Nigeria when purchased goods have not been delivered within the agreed timeframe. This document is essential for both consumers and businesses operating under Nigerian jurisdiction, particularly in light of the Federal Competition and Consumer Protection Act 2018 and the Sale of Goods Act. It should be used when informal communication attempts have failed to resolve the delivery issue, and before escalating to legal proceedings. The letter typically includes order details, payment proof, delivery timeline breaches, and specific demands for resolution, serving as an important paper trail for any subsequent legal action. It's particularly relevant in Nigeria's growing e-commerce sector where delivery issues are common and consumer protection is increasingly important.
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1. Sender's Details: Full name, address, and contact information of the complainant
2. Recipient's Details: Company name, address, and department/person responsible for handling complaints
3. Date: Current date of writing the complaint letter
4. Subject Line: Clear indication that this is a complaint about undelivered goods with order reference number
5. Order Details: Specific information about the order including order number, date of purchase, and payment details
6. Description of Issue: Clear explanation of the non-delivery problem, including expected delivery date and current status
7. Impact Statement: Brief description of how the non-delivery has affected you
8. Required Action: Specific statement of what you want the company to do (refund, delivery, etc.)
9. Response Timeline: Specification of when you expect to receive a response
10. Closing: Professional closing statement and signature
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue
2. Legal Rights Citation: Reference to relevant consumer protection laws if the situation has escalated
3. Delivery Attempts: Include if there were failed delivery attempts or delivery-related communications
4. Alternative Resolution: Suggested alternative solutions if the primary requested action cannot be met
5. Deadline for Action: Include if setting a specific deadline for resolution before pursuing other remedies
1. Order Confirmation: Copy of the original order confirmation showing order details and expected delivery date
2. Payment Proof: Evidence of payment such as receipt or bank statement
3. Communication Records: Copies of any previous emails or communication regarding the delivery
4. Terms and Conditions: Relevant sections of the seller's terms and conditions regarding delivery
5. Tracking Information: Any available delivery tracking information or failed delivery notices
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Distribution
Logistics
Consumer Goods
Wholesale Trade
Import/Export
Transportation
Professional Services
Relevant Teams
Legal
Procurement
Customer Service
Operations
Supply Chain
Compliance
Administration
Sales
Dispute Resolution
Consumer Affairs
Relevant Roles
Procurement Manager
Purchase Officer
Customer Service Representative
Legal Counsel
Operations Manager
Supply Chain Manager
Retail Manager
E-commerce Manager
Consumer Rights Advocate
Compliance Officer
Sales Manager
Administrative Assistant
Business Owner
Contract Administrator
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