The Service Management Contract is essential for organizations operating in Nigeria that require structured oversight of ongoing service delivery relationships. This document type is particularly relevant when establishing long-term service arrangements that require clear performance metrics, reporting structures, and compliance with Nigerian regulatory requirements. It addresses key aspects such as service delivery standards, performance monitoring, local content requirements, and risk allocation between parties. The agreement is designed to comply with Nigerian legislation including CAMA 2020, Labour Act, and relevant industry-specific regulations, while providing flexibility to accommodate various service types and industry requirements. The Service Management Contract is particularly crucial for arrangements where service quality, consistency, and compliance with local regulations are paramount to business operations.
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1. Parties: Identification and details of the service provider and client, including registration numbers and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including service levels and standards
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Service Provider Obligations: Comprehensive list of service provider's duties and responsibilities
7. Client Obligations: Client's responsibilities and commitments to enable service delivery
8. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
9. Performance Monitoring: KPIs, reporting requirements, and performance review processes
10. Staff and Resources: Requirements for personnel, equipment, and resources
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Nigerian Data Protection Regulation and data handling procedures
13. Intellectual Property: Ownership and usage rights of IP created or used during service delivery
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Termination: Grounds and procedures for contract termination
16. Dispute Resolution: Process for resolving disputes, including jurisdiction and applicable law
17. General Provisions: Standard clauses including force majeure, notices, and assignment
1. Transition Services: Procedures for handover at contract start/end - include when service transition is complex
2. Business Continuity: Disaster recovery and business continuity procedures - include for critical services
3. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact
4. Local Content Requirements: Nigerian local content obligations - include when applicable to the industry sector
5. Insurance: Specific insurance requirements - include for high-risk services
6. Security Requirements: Physical and IT security measures - include for sensitive operations
7. Subcontracting: Rules for engaging subcontractors - include when subcontracting is anticipated
8. Change Control: Procedures for managing changes to services - include for complex service arrangements
1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels: Specific KPIs, performance metrics, and service level requirements
3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Staff and Key Personnel: List of key personnel, qualifications, and roles
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Reports and Documentation: Required reports, formats, and submission schedules
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Appendix A - Contact Details: Contact information for key personnel and escalation procedures
9. Appendix B - Required Forms: Standard forms and templates for service delivery and reporting
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