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1. Non-Compete: Restrictions on working with competing clients, used when VA has access to sensitive business information

2. Team Collaboration: Procedures for working with client's team members, needed when VA will interact with other staff

3. Training and Onboarding: Details of any required training period, used when specific systems or procedures need to be learned

4. Expenses and Reimbursement: Terms for handling business expenses, included when VA may incur reimbursable costs

5. Substitute VA Services: Terms for providing backup or substitute VA services, used when continuous coverage is required

6. Client's Obligations: Specific responsibilities of the client, included when significant client input or resources are needed

7. Insurance Requirements: Professional liability or cyber insurance requirements, used for high-risk or financial services

1. Schedule A - Detailed Service Description: Comprehensive list of tasks, responsibilities, and deliverables

2. Schedule B - Fee Schedule: Detailed breakdown of rates, payment terms, and any bonus structures

3. Schedule C - Key Performance Indicators: Specific metrics and standards for measuring VA performance

4. Schedule D - Approved Software and Tools: List of authorized platforms, tools, and software for service delivery

5. Schedule E - Data Protection Protocols: Specific procedures for handling sensitive data in compliance with NDPR

6. Appendix 1 - Communication Protocols: Procedures for routine communication, reporting, and emergency contact

7. Appendix 2 - Confidential Information Categories: Detailed classification of confidential information types and handling requirements