The Short Term Rental Management Agreement is essential for property owners in New Zealand who wish to engage professional management services for their short-term rental properties. This document has become increasingly important with the growth of the holiday rental market and platforms like Airbnb and Booking.com. It establishes a formal relationship between property owners and management companies, clearly defining service scope, commission structures, and operational procedures. The agreement ensures compliance with New Zealand's property management regulations, consumer protection laws, and local council requirements for short-term accommodations. It includes comprehensive provisions for property maintenance, guest management, financial handling, and risk management, making it suitable for various property types from holiday homes to serviced apartments. The document is designed to protect both parties' interests while ensuring professional management of the property in the competitive short-term rental market.
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1. Parties: Identification of the property owner and the property management company, including full legal names and contact details
2. Background: Brief context about the property, the owner's intention to engage the manager for short-term rental services, and any relevant property history
3. Definitions: Key terms used throughout the agreement including 'Property', 'Services', 'Short-term Rental', 'Booking Platform', 'Commission', etc.
4. Appointment and Term: Formal appointment of the property manager, duration of the agreement, and renewal terms
5. Manager's Services: Comprehensive list of services to be provided by the property manager, including marketing, booking management, guest communications, and property maintenance
6. Property Owner's Obligations: Owner's responsibilities including maintaining property standards, insurance, and providing necessary information and access
7. Financial Terms: Commission structure, payment terms, handling of rental income, and expense management
8. Property Maintenance: Procedures for regular maintenance, emergency repairs, and spending authority limits
9. Booking and Cancellation Policies: Terms for accepting bookings, handling cancellations, and managing guest deposits
10. Insurance and Liability: Insurance requirements and allocation of liability between parties
11. Termination: Conditions and procedures for ending the agreement, including notice periods and obligations upon termination
12. Dispute Resolution: Process for handling disputes between parties
13. General Provisions: Standard contract clauses including governing law, notices, and assignment rights
1. Multiple Property Management: Additional terms for managing multiple properties, used when the owner has more than one property under management
2. Special Property Features: Specific terms relating to unique features like pools, spas, or entertainment systems that require special management
3. Body Corporate Compliance: Required for properties in apartment buildings or complexes with body corporate rules
4. Holiday Home Regulations: Specific section for compliance with local council holiday home or visitor accommodation regulations
5. Marketing Requirements: Detailed marketing specifications if the owner has specific requirements for property promotion
6. Staff Accommodation: Terms regarding on-site staff or caretaker accommodation if applicable
7. Exclusive Management Rights: Additional terms when the manager has exclusive rights to manage the property
1. Schedule 1: Property Details: Detailed description of the property, including address, features, furnishings, and equipment inventory
2. Schedule 2: Fee Schedule: Detailed breakdown of management fees, commission rates, and additional service charges
3. Schedule 3: Service Level Agreement: Specific details of services provided, including frequency of cleaning, maintenance checks, and reporting
4. Schedule 4: House Rules: Rules and guidelines for guests staying at the property
5. Schedule 5: Maintenance Contractors: List of approved contractors and emergency contacts for property maintenance
6. Schedule 6: Property Marketing Plan: Details of marketing strategy, platforms, and pricing guidelines
7. Appendix A: Property Photos: Current photographs documenting the property's condition
8. Appendix B: Compliance Certificates: Copies of relevant compliance certificates, insurance documents, and safety certificates
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