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1. Parties: Identifies and provides full details of the service provider and the client, including registration numbers and addresses
2. Background: Contextualizes the agreement and explains why the parties are entering into it
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Scope of Services: Detailed description of the services to be provided, including specific deliverables and standards
5. Term and Duration: Specifies the commencement date and duration of the agreement, including any renewal terms
6. Fees and Payment: Details the service fees, payment schedule, invoicing process, and payment terms
7. Service Provider's Obligations: Lists all duties and responsibilities of the service provider
8. Client's Obligations: Specifies the client's responsibilities and obligations to enable service delivery
9. Performance Standards: Defines the expected quality levels and performance metrics for the services
10. Intellectual Property Rights: Addresses ownership and usage rights of any IP created or used during service provision
11. Confidentiality: Protects confidential information exchanged during the service relationship
12. Data Protection: Ensures compliance with Philippine Data Privacy Act requirements
13. Liability and Indemnification: Sets out liability limitations and indemnification obligations
14. Termination: Specifies grounds and procedures for contract termination
15. Governing Law and Jurisdiction: Confirms Philippine law governance and jurisdiction for disputes
16. General Provisions: Includes standard boilerplate clauses like notices, assignment, and entire agreement
1. Insurance: Required when services involve significant risks or regulatory requirements for insurance coverage
2. Service Credits: Include when implementing a service level agreement (SLA) with specific performance metrics
3. Force Majeure: Important for long-term services or when service delivery could be affected by external events
4. Change Control: Necessary for complex or long-term services where scope changes are likely
5. Anti-Corruption Compliance: Required for government contracts or when dealing with public sector clients
6. Subcontracting: Include when the service provider may need to engage subcontractors
7. Training and Knowledge Transfer: Important for technical services requiring client staff training
8. Exit Management: Necessary for complex services requiring transition planning at contract end
1. Schedule 1 - Service Specifications: Detailed technical specifications of the services to be provided
2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and service level requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Key Personnel: Lists key staff members responsible for service delivery
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Appendix A - Required Reports: Templates and specifications for required service reports
7. Appendix B - Contact Details: Contact information for key personnel and escalation procedures
8. Appendix C - Compliance Requirements: Specific regulatory or industry compliance requirements applicable to the services
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