tiktok���˰�

The Letter of Complaint For Over Billing is a crucial document used when a customer identifies incorrect charges or overcharging in their bills from service providers or businesses in the Philippines. This document is particularly important as it creates a formal record of the dispute and initiates the complaint resolution process under Philippine consumer protection laws. It should be used when informal attempts to resolve billing issues have been unsuccessful or when immediate formal documentation of the dispute is necessary. The letter typically includes account details, specific billing discrepancies, evidence of correct charges, and a formal request for resolution, all structured in accordance with local legal requirements and business practices. The document's effectiveness is supported by various Philippine consumer protection mechanisms, including the Consumer Act of the Philippines and DTI regulations, which provide specific protections against unfair billing practices.

1. Sender's Details: Complete name, address, account number, and contact information of the complainant

2. Recipient's Details: Name and address of the company/organization, department, and specific person (if known) responsible for billing

3. Date: Current date when the letter is written

4. Subject Line: Clear indication that this is a complaint regarding over billing

5. Account Information: Relevant account numbers, customer ID, and billing period in question

6. Description of Issue: Clear explanation of the billing error, including correct amount and overcharged amount

7. Supporting Facts: Specific details about previous payments, correct rates, or any relevant information that proves the billing error

8. Request for Action: Specific actions requested from the recipient, such as correction of bill, refund, or adjustment

9. Response Timeline: Specified timeframe for expected response

10. Closing: Professional closing statement and signature