The Sales And Service Agreement is essential for businesses in Pakistan that combine the supply of products with ongoing service commitments. This document is particularly relevant when selling technical equipment, machinery, or systems that require installation, maintenance, or ongoing support services. It addresses both the immediate sale transaction and the continuing service relationship, ensuring compliance with Pakistani commercial law while protecting both parties' interests. The agreement becomes necessary when simple purchase orders or basic sales agreements are insufficient due to the complex nature of the transaction involving both goods and services. It typically includes detailed specifications, service level commitments, warranty terms, and performance metrics, making it suitable for both domestic and international commercial relationships where Pakistani law governs the transaction.
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1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and commercial intent of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Scope of Sales: Details the products to be sold, including specifications and quantities
5. Scope of Services: Outlines the services to be provided, including maintenance, support, or other related services
6. Pricing and Payment Terms: Specifies prices, payment schedules, and payment methods
7. Delivery and Acceptance: Details delivery terms, timelines, and acceptance procedures
8. Warranties and Representations: States warranties for products and services, and parties' representations
9. Service Levels: Defines performance standards and metrics for services
10. Term and Termination: Specifies agreement duration and termination conditions
11. Intellectual Property Rights: Addresses ownership and usage rights of intellectual property
12. Confidentiality: Covers protection of confidential information
13. Liability and Indemnification: Sets out liability limitations and indemnification obligations
14. Force Majeure: Addresses unforeseen circumstances preventing performance
15. Governing Law and Dispute Resolution: Specifies applicable law and dispute resolution mechanisms
16. General Provisions: Includes standard boilerplate clauses
1. Insurance: Required when significant liability risks exist or when dealing with high-value products
2. Training: Needed when product or service requires customer training
3. Export Control: Required for international sales or restricted products
4. Data Protection: Necessary when personal data processing is involved
5. Spare Parts: Important for technical products requiring ongoing maintenance
6. Quality Control: Required for manufacturing or specialized product agreements
7. Environmental Compliance: Necessary for products or services with environmental impact
8. Change Control: Important for long-term agreements or complex service arrangements
1. Product Specifications: Detailed technical specifications of products
2. Price List: Comprehensive pricing details including any volume discounts
3. Service Level Agreement: Detailed service levels, metrics, and penalties
4. Support Services: Detailed description of support and maintenance services
5. Territory: Geographical areas covered by the agreement
6. Authorized Representatives: List of authorized representatives from both parties
7. Required Documentation: List of required certificates, permits, and documentation
8. Acceptance Test Procedures: Detailed procedures for product/service acceptance
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Technology
Telecommunications
Industrial Equipment
Healthcare
Automotive
Consumer Electronics
Energy
Infrastructure
Professional Services
Software and IT
Construction Equipment
Relevant Teams
Legal
Commercial
Sales
Procurement
Operations
Service Delivery
Technical Support
Compliance
Supply Chain
Customer Support
Contract Administration
Quality Assurance
Relevant Roles
Commercial Director
Sales Manager
Procurement Manager
Legal Counsel
Contract Manager
Service Delivery Manager
Operations Director
Business Development Manager
Technical Support Manager
Chief Commercial Officer
Supply Chain Manager
Account Manager
Compliance Officer
After-Sales Manager
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