The Order Confirmation Letter To Customer is a crucial business document used in Singapore's commercial transactions to formalize and document the acceptance of a customer's order. It serves as an essential record of the agreement between parties, detailing the exact specifications of products or services ordered, pricing, delivery terms, and payment conditions. This document helps ensure compliance with Singapore's consumer protection legislation and provides clear documentation for both parties. It is particularly important in establishing the terms of sale and managing customer expectations while providing legal protection for both the supplier and customer.
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1. Customer Details: Full name, address, and contact information of the customer
2. Order Reference: Unique order identification number and date of order
3. Order Details: Detailed description of products/services ordered, including quantities and specifications
4. Pricing Information: Unit prices, subtotal, GST, and total amount payable
5. Delivery Information: Delivery address, estimated delivery date, and shipping method
6. Payment Terms: Payment method, due date, and bank details if applicable
1. Special Instructions: Any specific requirements for delivery or handling - use when customer has specific delivery or handling requirements
2. Warranty Information: Details of product warranty or service guarantees - use when products come with manufacturer warranty or service guarantees
3. Return Policy: Terms and conditions for returns or cancellations - use for retail products or when returns are applicable
4. Data Protection Notice: Information about how customer data will be handled - use when collecting personal data
1. Product Specifications: Detailed technical specifications or product descriptions
2. Terms and Conditions: Standard terms and conditions of sale
3. Price List: Detailed breakdown of prices if multiple items involved
4. Delivery Schedule: Detailed schedule if multiple delivery dates or complex delivery arrangements are involved
Relevant legal definitions
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