The Public Service Contract is a fundamental instrument for procuring services within Singapore's public sector. This document type is essential when government agencies need to engage external service providers for various functions, from IT services to professional consulting. The contract ensures compliance with Singapore's strict public procurement regulations, including the Government Contracts Act and related legislation. It includes comprehensive terms covering service specifications, performance standards, payment terms, and specific public sector requirements, making it distinct from private sector service agreements.
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1. Parties: Identification of the government agency and service provider
2. Background: Context and purpose of the service contract
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Duration and Timeline: Contract period and key milestones
6. Payment Terms: Pricing, payment schedule, and invoicing requirements
7. Performance Standards: Service levels and quality requirements
8. Confidentiality: Handling of sensitive information and official secrets
9. Termination: Conditions for contract termination
1. Data Protection: Additional clauses for PDPA compliance requirements when personal data processing is involved
2. Security Clearance: Personnel security requirements for sensitive government projects
3. Business Continuity: Disaster recovery and service continuity requirements for critical services
4. Training Requirements: Staff training and certification requirements when specific qualifications are needed
1. Schedule 1 - Service Specifications: Detailed technical requirements and service specifications
2. Schedule 2 - Pricing Schedule: Detailed breakdown of costs and payment structure
3. Schedule 3 - Performance Indicators: KPIs and measurement criteria
4. Schedule 4 - Personnel Requirements: Staff qualifications and experience requirements
5. Appendix A - Forms and Templates: Standard forms for reporting and documentation
6. Appendix B - Security Requirements: Detailed security protocols and requirements
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