The Service Delivery Agreement is essential for businesses operating in Singapore that engage in service-based transactions. This document establishes clear expectations, responsibilities, and obligations between service providers and recipients. It incorporates Singapore's legal framework, including Contract Law and industry-specific regulations, while addressing key aspects such as service levels, payment terms, data protection, and dispute resolution mechanisms. The agreement is particularly crucial for maintaining professional relationships and ensuring legal compliance in service-based operations within Singapore's jurisdiction.
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1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Termination: Duration of agreement and termination conditions
6. Payment Terms: Fees, payment schedule, and related conditions
7. Service Levels: Performance standards and metrics
8. Confidentiality: Protection of confidential information
9. Governing Law: Specification of Singapore law as governing law
1. Data Protection: PDPA compliance terms when personal data is processed
2. Intellectual Property: IP ownership and licensing terms for created or used IP in service delivery
3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical services
4. Insurance: Insurance requirements for high-risk services or regulatory compliance
5. Change Control: Process for managing changes to services in complex or evolving service arrangements
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Price Schedule: Detailed pricing, payment terms, and rate cards
4. Key Personnel Schedule: List of key staff and their roles when specific personnel are critical to service delivery
5. Data Processing Agreement: PDPA compliance details for personal data processing
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