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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Payment Terms: Fees, payment schedule, invoicing, and payment methods
6. Term and Termination: Duration of the agreement and circumstances for termination
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
10. Confidentiality: Protection and handling of confidential information
11. Liability and Indemnification: Limitation of liability and indemnification provisions
12. Force Majeure: Provisions for unforeseeable circumstances preventing performance
13. General Provisions: Standard boilerplate clauses including notices, amendment process, and governing law
1. Data Protection: Required when personal data processing is involved in service delivery
2. Compliance with Laws: Needed for heavily regulated industries or services
3. Insurance: Required for high-risk services or when significant liability is involved
4. Non-Compete: Include when protecting against competitive activities is crucial
5. Service Levels: Required when specific performance metrics need to be maintained
6. Audit Rights: Include when regular monitoring of service delivery is necessary
7. Business Continuity: Important for critical services or long-term arrangements
8. Transition Services: Needed when complex service handover is anticipated at termination
1. Schedule 1 - Service Description: Detailed specification of services to be provided
2. Schedule 2 - Charges and Payment: Detailed pricing structure, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies
4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services
5. Schedule 5 - Change Control Procedure: Process for managing changes to services or terms
6. Appendix A - Data Processing Agreement: Specific terms for handling personal data if applicable
7. Appendix B - Security Requirements: Security standards and protocols to be followed
8. Appendix C - Form of Reports: Templates for required service reports and documentation
Technology
Consulting
Professional Services
Healthcare
Financial Services
Manufacturing
Education
Real Estate
Construction
Telecommunications
Marketing and Advertising
Facilities Management
Information Technology
Business Process Outsourcing
Legal Services
Legal
Procurement
Finance
Operations
Compliance
Risk Management
Commercial
Business Development
Project Management
Vendor Management
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Operations Director
Chief Financial Officer
Compliance Officer
Risk Manager
Project Manager
Account Manager
Commercial Director
General Counsel
Chief Operating Officer
Vendor Manager
Corporate Secretary
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