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1. Parties: Identifies the contracting parties and their legal status
2. Background: Sets out the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Subscription Terms: Details of the subscription offering, including pricing, term, and scope
5. Payment Terms: Payment obligations, methods, and timing
6. Service Level Commitments: Performance standards and service availability commitments
7. Intellectual Property Rights: Rights and restrictions regarding IP
8. Confidentiality: Protection of confidential information
9. Term and Termination: Duration and termination provisions
10. Governing Law: Applicable law and jurisdiction
1. Data Protection: Data handling and privacy provisions - include when personal data is processed
2. Implementation Services: Terms for setup and implementation - include when implementation services are part of the offering
3. Service Credits: Compensation for service level failures - include when specific performance guarantees are offered
4. Insurance Requirements: Required insurance coverage - include for high-value or high-risk services
1. Service Description Schedule: Detailed description of services provided
2. Service Level Agreement: Detailed performance metrics and remedies
3. Pricing Schedule: Detailed pricing structure and terms
4. Data Processing Agreement: Detailed data handling procedures
5. Support Services Schedule: Support service details and procedures
6. Acceptable Use Policy: Terms of acceptable service usage
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