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1. Social Media Crisis Management: Procedures for handling social media crises and emergency response protocols - include when crisis management is specifically required by the client

2. Influencer Engagement: Terms governing the engagement of influencers - include when influencer marketing is part of the service offering

3. International Data Transfer: Provisions for cross-border data transfers - include when client has international operations or targeting international audiences

4. Content Approval Workflow: Detailed content approval process - include for clients requiring strict control over published content

5. Agency Team Dedication: Specifications about dedicated team members - include when client requires specific team members

6. Competitive Restrictions: Non-compete clauses and handling of competing clients - include when exclusivity is required

7. Training and Knowledge Transfer: Provisions for training client's staff - include when knowledge transfer is part of the service

8. White Labeling: Terms for white-label services - include when agency services are being resold under client's brand

1. Schedule A: Service Level Agreement: Detailed breakdown of service levels, response times, and performance standards

2. Schedule B: Fee Structure: Comprehensive breakdown of fees, including rate cards and additional service costs

3. Schedule C: Platforms and Channels: List of social media platforms covered and specific services for each platform

4. Schedule D: Brand Guidelines: Client's branding requirements and guidelines for social media presence

5. Schedule E: Reporting Templates: Templates and formats for regular performance reporting

6. Schedule F: Content Calendar Template: Structure and format for content planning and scheduling

7. Appendix 1: Data Processing Agreement: Detailed POPIA compliance procedures and data handling protocols

8. Appendix 2: Crisis Communication Protocol: Step-by-step procedures for handling social media crises