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Software License And Support Agreement

Software License And Support Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

Software License And Support Agreement

I need a Software License and Support Agreement for a cloud-based HR management system that we'll be licensing to UAE government entities, with strict data protection provisions and 24/7 support requirements.

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Document background
The Software License and Support Agreement is a critical document used when organizations in the UAE seek to formally license software solutions and establish associated support services. This agreement is essential for businesses operating under UAE jurisdiction that need to implement software systems while ensuring legal compliance with local regulations. The document combines software licensing terms with support service provisions, making it particularly suitable for enterprise software deployments where ongoing maintenance and support are crucial. It addresses key aspects including intellectual property rights, data protection under UAE Federal Laws, service level commitments, and liability provisions. The agreement is structured to comply with UAE's electronic transactions laws, copyright regulations, and data protection requirements while providing comprehensive coverage of both the licensing and support aspects of the software relationship.
Suggested Sections

1. Parties: Identification of the licensor and licensee with full legal names and addresses

2. Background: Context of the agreement, brief description of the software, and purpose of the license

3. Definitions: Detailed definitions of terms used throughout the agreement

4. License Grant: Scope of the license, usage rights, restrictions, and territory limitations

5. License Fees and Payment Terms: Pricing, payment schedule, late payment consequences, and taxes

6. Support Services: Description of support and maintenance services, service levels, and response times

7. Intellectual Property Rights: Ownership of IP, protection of rights, and handling of modifications

8. Confidentiality: Protection of confidential information and trade secrets

9. Data Protection and Privacy: Compliance with UAE data protection laws and data handling procedures

10. Warranties and Representations: Software performance warranties, service quality guarantees, and compliance warranties

11. Limitation of Liability: Caps on liability and exclusions in compliance with UAE law

12. Term and Termination: Duration, renewal terms, and termination rights and procedures

13. Post-Termination Obligations: Actions required after agreement termination

14. Force Majeure: Handling of events beyond reasonable control

15. Governing Law and Jurisdiction: UAE law application and dispute resolution procedures

16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Third-Party Software: Include when the software incorporates third-party components, defining related terms and obligations

2. Source Code Escrow: Include when source code escrow arrangements are required for business continuity

3. Professional Services: Include when additional implementation or customization services are provided

4. Export Control: Include when software may be subject to export restrictions

5. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical

6. Security Requirements: Include when specific security standards or certifications must be maintained

7. Service Credits: Include when financial compensation for service level failures is offered

8. Change Control: Include when formal procedures for changes to software or services are required

Suggested Schedules

1. Software Description: Detailed technical specifications and functionality of the licensed software

2. Service Level Agreement: Detailed support service levels, metrics, and performance standards

3. Fee Schedule: Detailed breakdown of license fees, support fees, and payment terms

4. Support Services Scope: Detailed description of support services, including processes and procedures

5. Technical Requirements: Hardware, software, and network requirements for the software

6. Acceptable Use Policy: Rules and restrictions regarding software usage

7. Data Processing Agreement: Detailed terms for handling personal data in compliance with UAE law

8. Business Continuity Plan: Procedures for maintaining service in emergency situations

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
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Information Technology

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Relevant Teams

Legal

Information Technology

Procurement

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Risk Management

Operations

Finance

Vendor Management

Software Development

Infrastructure

Contract Administration

Relevant Roles

Chief Technology Officer

IT Director

Software Procurement Manager

Legal Counsel

Compliance Officer

Information Security Manager

Contract Manager

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Operations Director

Chief Information Officer

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Software Asset Manager

IT Infrastructure Manager

Chief Financial Officer

Chief Legal Officer

Procurement Director

Industries








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