The Subscription Service Agreement serves as the primary contractual framework for businesses offering recurring services in the UAE market. This document is essential for companies providing ongoing access to software, content, or other services on a subscription basis, ensuring compliance with UAE Federal Laws including Consumer Protection Law No. 15 of 2020 and Data Protection Law No. 45 of 2021. The agreement comprehensively addresses service delivery specifications, payment terms, user rights and obligations, data protection requirements, and service level commitments. It is specifically structured to accommodate UAE's legal requirements regarding electronic transactions, consumer rights, and digital service delivery, making it suitable for both local and international service providers operating in the UAE market.
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1. Parties: Identification of the service provider and subscriber, including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the subscription service being provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Service Description: Detailed description of the subscription services, including scope, features, and access methods
5. Subscription Terms: Duration, renewal, and termination provisions, including notice periods and automatic renewal terms
6. Fees and Payment: Pricing, payment terms, payment methods, late payment consequences, and fee adjustment mechanisms
7. Service Level Commitments: Performance standards, availability commitments, and service quality metrics
8. User Obligations: Subscriber's responsibilities, acceptable use policy, and compliance requirements
9. Data Protection and Privacy: Data handling practices, privacy obligations, and compliance with UAE data protection laws
10. Intellectual Property: IP rights, ownership of content, and licensing terms
11. Confidentiality: Protection of confidential information and trade secrets
12. Limitation of Liability: Liability caps and exclusions in compliance with UAE law
13. Force Majeure: Events beyond reasonable control and their impact on service delivery
14. Governing Law and Jurisdiction: Application of UAE law and jurisdiction for dispute resolution
15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. API Terms: Include when the service provides API access, detailing technical requirements and usage limits
2. Professional Services: Include when additional implementation or consulting services are offered alongside the subscription
3. Security Requirements: Include for services handling sensitive data or requiring specific security protocols
4. Disaster Recovery: Include for critical services requiring business continuity commitments
5. Insurance: Include when specific insurance coverage is required for the service
6. Export Control: Include for services with international usage or data transfer components
7. Third-Party Integrations: Include when the service integrates with or depends on third-party services
8. Multi-tenant Provisions: Include for shared platform services with multiple customers
1. Service Description Schedule: Detailed technical specifications and feature descriptions of the subscription service
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies for non-compliance
3. Pricing Schedule: Detailed fee structure, including different tiers, usage-based pricing, and additional services
4. Data Processing Agreement: Detailed terms for personal data processing in compliance with UAE data protection laws
5. Support Services Schedule: Support level definitions, response times, and escalation procedures
6. Security Schedule: Detailed security requirements, protocols, and compliance standards
7. Acceptable Use Policy: Detailed rules and restrictions for using the subscription service
8. Implementation Plan: Timeline and milestones for service implementation and onboarding
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