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The Mortgage Loan Denial Letter is a crucial document in the Austrian banking system, used when a financial institution needs to formally communicate the rejection of a mortgage loan application. It serves both legal and practical purposes, ensuring compliance with Austrian banking regulations while providing clear communication to applicants. The document must be issued in accordance with the Bankwesengesetz (BWG) and other relevant Austrian banking laws, including specific reasons for denial, protection of consumer rights, and data privacy considerations. It's typically generated following a comprehensive loan assessment process and requires careful attention to both legal requirements and customer communication standards. The letter must balance legal compliance with clear, understandable language, ensuring that applicants fully understand the decision and their rights under Austrian law.

1. Bank Information Header: Official letterhead including bank name, address, contact details, and relevant banking license numbers

2. Recipient Details: Full name and address of the loan applicant, application reference number, and date

3. Application Reference: Clear reference to the specific mortgage loan application, including date of application and property details

4. Decision Statement: Clear and unambiguous statement of the loan denial decision

5. Reasoning: Specific reasons for the denial, presented in a clear and objective manner as required by Austrian banking regulations

6. Rights and Appeals: Information about the applicant's rights, including the right to receive detailed explanation and appeal procedures

7. Data Protection Notice: Statement about how the applicant's information will be handled, in compliance with DSG and GDPR

8. Contact Information: Specific contact details for further questions or appeals

9. Closing: Formal closing, including signature of authorized bank representative