The Residential Service Contract serves as a foundational document for establishing formal arrangements between service providers and residents in various residential care and accommodation settings across Australia. This contract is essential when providing accommodation services along with additional support services such as meals, cleaning, personal care, or other residential amenities. It ensures compliance with Australian federal and state legislation, including the Australian Consumer Law, Privacy Act, and state-specific residential services regulations. The document is particularly crucial for facilities providing ongoing accommodation services with additional support, requiring clear documentation of service terms, fee structures, and mutual obligations. This contract type is designed to protect both service providers and residents by clearly defining service expectations, rights, and responsibilities while ensuring regulatory compliance.
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1. Parties: Identification of the service provider and the resident, including full legal names and contact details
2. Background: Context of the agreement and brief description of the residential service being provided
3. Definitions: Definitions of key terms used throughout the contract
4. Term of Agreement: Duration of the service agreement, including start date and end date if applicable
5. Services Provided: Detailed description of the core services included in the agreement
6. Fees and Charges: Breakdown of all fees and charges, payment terms, and methods of payment
7. Rights and Responsibilities of the Service Provider: Obligations and commitments of the service provider
8. Rights and Responsibilities of the Resident: Obligations and commitments of the resident
9. House Rules and Guidelines: Standard rules and guidelines for residing in the facility
10. Maintenance and Repairs: Procedures for reporting and handling maintenance issues
11. Safety and Security: Safety protocols and security measures in place
12. Privacy and Confidentiality: How personal information will be handled and protected
13. Complaints and Dispute Resolution: Process for handling complaints and resolving disputes
14. Termination: Conditions and process for ending the agreement by either party
15. General Provisions: Standard legal provisions including governing law, entire agreement, and amendments
1. Meals and Dietary Requirements: Details of meal services if provided, including specific dietary accommodations
2. Personal Care Services: Description of personal care services if offered, including scope and limitations
3. Additional Support Services: Any extra services available at additional cost
4. Transportation Services: Details of any transportation services provided
5. Medical Emergency Procedures: Specific procedures for handling medical emergencies if relevant to the service type
6. Special Needs Accommodation: Provisions for residents with special needs or requirements
7. Visitors Policy: Rules and guidelines regarding visitors if specific policies apply
8. Pet Policy: Rules and conditions for keeping pets if permitted
1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees and charges, including optional services
2. Schedule 2 - Service Specifications: Detailed description of all services provided and service standards
3. Schedule 3 - House Rules: Comprehensive list of house rules and guidelines
4. Schedule 4 - Condition Report: Detailed report of the condition of the accommodation at commencement
5. Schedule 5 - Emergency Procedures: Detailed emergency protocols and evacuation procedures
6. Appendix A - Resident Information Form: Personal details, emergency contacts, and medical information
7. Appendix B - Consent Forms: Various consent forms required for specific services or information sharing
8. Appendix C - Complaints Procedure: Detailed procedure for making and handling complaints
Authors
Relevant legal definitions
Clauses
Relevant Industries
Aged Care
Disability Services
Student Accommodation
Retirement Living
Supported Accommodation
Social Housing
Healthcare Services
Community Services
Relevant Teams
Legal
Operations
Compliance
Client Services
Risk Management
Quality Assurance
Resident Relations
Administration
Contract Management
Service Delivery
Relevant Roles
Facility Manager
Residential Services Coordinator
Compliance Officer
Contract Administrator
Operations Manager
Service Delivery Manager
Accommodation Manager
Client Services Manager
Legal Counsel
Risk Manager
Quality Assurance Manager
Resident Relations Coordinator
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