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1. Change Management: Procedures for modifying service levels or scope - include for complex or long-term services

2. Disaster Recovery: Business continuity and disaster recovery procedures - essential for critical services

3. Subcontractors: Terms governing use of subcontractors - include if provider may use third parties

4. Insurance Requirements: Specific insurance coverage requirements - important for high-risk services

5. Intellectual Property Rights: IP ownership and licensing terms - include if service involves IP creation

6. Exit Management: Transition arrangements at contract end - important for complex services

7. Environmental Requirements: Environmental standards and compliance - relevant for services with environmental impact

8. Staff and Personnel: Requirements for service delivery personnel - include if specific qualifications needed

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Escalation Procedures: Contact details and procedures for issue escalation

5. Schedule 5 - Technical Requirements: Technical specifications and standards to be met

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - GDPR Processing Terms: Detailed data processing requirements and procedures

8. Appendix A - Report Templates: Standard formats for performance reporting

9. Appendix B - Contact Details: Key personnel and contact information for both parties