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The Consumer Demand Letter is a crucial tool in Canadian consumer rights protection, serving as a formal step between informal complaint resolution and legal action. This document is typically used when initial attempts to resolve a consumer issue through customer service channels have been unsuccessful. The letter should clearly state the nature of the complaint, reference relevant consumer protection laws, detail previous communication attempts, and specify the desired remedy. It's essential to maintain a professional tone while clearly communicating the seriousness of the matter and potential consequences of non-compliance. The document must align with both federal and provincial consumer protection regulations, and often serves as evidence of the consumer's reasonable attempts to resolve the issue before pursuing legal remedies.

1. Sender Information: Full name, address, and contact details of the consumer sending the demand letter

2. Recipient Information: Full name, business name (if applicable), address, and contact details of the party receiving the demand letter

3. Date: Current date of the letter

4. Subject Line: Clear identification of the purpose (e.g., 'Formal Demand Letter - [Brief Description of Issue]')

5. Issue Description: Detailed explanation of the complaint or problem, including relevant dates, transaction details, and product/service information

6. Previous Communication: Summary of previous attempts to resolve the issue

7. Legal Basis: Reference to relevant consumer protection laws and rights that have been violated

8. Specific Demand: Clear statement of what remedy is being sought (refund, replacement, repair, etc.)

9. Timeline: Specific deadline for response or action

10. Consequences: Statement of intended next steps if demand is not met

11. Closing: Professional closing statement and signature