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Service Framework Agreement

Service Framework Agreement Template for Canada

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Key Requirements PROMPT example:

Service Framework Agreement

"I need a Service Framework Agreement for my IT consulting company based in Ontario, providing cloud implementation and cybersecurity services to financial institutions, with strict data protection requirements and the ability to add new services through order forms."

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Document background
The Service Framework Agreement is designed for businesses operating in Canada that require a structured approach to managing ongoing service relationships. It is particularly useful when a customer anticipates requiring multiple services from the same provider over time, or when services need to be flexibly scaled up or down. The agreement provides a master framework that governs all subsequent service orders, eliminating the need to negotiate full terms for each new service engagement. This type of agreement typically includes mechanisms for service ordering, pricing, performance standards, and risk allocation, while ensuring compliance with Canadian federal and provincial laws. It's commonly used in professional services, technology, and outsourcing arrangements where services evolve over time and require clear governance structures.
Suggested Sections

1. Parties: Identification of the contracting parties, including full legal names and addresses

2. Background: Context of the agreement, relationship between parties, and general purpose

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Agreement: Overview of services framework and mechanism for ordering services

5. Service Orders: Process for requesting, accepting, and implementing specific service orders

6. Service Provider Obligations: Core obligations, service standards, and performance requirements

7. Customer Obligations: Customer's responsibilities, including cooperation and access requirements

8. Fees and Payment: Pricing structure, payment terms, invoicing, and tax considerations

9. Intellectual Property: Ownership and licensing of IP created or used in service delivery

10. Confidentiality: Protection of confidential information and trade secrets

11. Data Protection and Privacy: Compliance with PIPEDA and provincial privacy laws

12. Liability and Indemnification: Risk allocation, limitation of liability, and indemnification obligations

13. Insurance: Required insurance coverage and minimum limits

14. Term and Termination: Duration, renewal, and termination rights and procedures

15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

16. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

Optional Sections

1. Compliance with Employment Laws: Include when service provider personnel will work on customer premises or integrate closely with customer staff

2. Security Requirements: Include when services involve access to customer systems or sensitive information

3. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning

4. Audit Rights: Include when regulatory compliance or financial auditing is important

5. Service Level Agreement: Include when specific performance metrics and remedies are required

6. Change Control: Include when services are complex and likely to require modifications over time

7. Environmental Compliance: Include when services have environmental impacts or risks

8. Anti-Corruption: Include when services involve government contracts or international elements

Suggested Schedules

1. Schedule A - Service Descriptions: Detailed descriptions of available services within the framework

2. Schedule B - Rate Card: Standard pricing for services, including rate categories and conditions

3. Schedule C - Service Level Requirements: Detailed service levels, measurement criteria, and remedies

4. Schedule D - Template Service Order: Standard form for ordering specific services under the framework

5. Schedule E - Security Requirements: Detailed security protocols and requirements

6. Schedule F - Key Personnel: Identification and qualifications of key service delivery personnel

7. Schedule G - Approved Subcontractors: List of pre-approved subcontractors and their scope

8. Appendix 1 - Technical Requirements: Technical specifications and standards for service delivery

9. Appendix 2 - Governance Procedures: Detailed procedures for contract management and oversight

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions


















































Clauses



















































Relevant Industries

Information Technology

Professional Services

Management Consulting

Facilities Management

Business Process Outsourcing

Healthcare Services

Financial Services

Telecommunications

Engineering Services

Environmental Services

Construction Services

Education and Training

Research and Development

Marketing Services

Human Resources Services

Relevant Teams

Legal

Procurement

Operations

Finance

Risk Management

Compliance

Commercial

Business Development

Project Management

Service Delivery

Vendor Management

Supply Chain

Strategic Sourcing

Relevant Roles

Chief Legal Officer

General Counsel

Legal Director

Commercial Director

Procurement Manager

Contract Manager

Operations Director

Chief Financial Officer

Risk Manager

Compliance Officer

Business Development Director

Account Manager

Project Manager

Service Delivery Manager

Vendor Management Lead

Chief Operations Officer

Supply Chain Manager

Strategic Sourcing Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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