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1. Disaster Recovery: Procedures and commitments for service restoration in case of major incidents - include for critical systems

2. Business Continuity: Measures to ensure service continuation during disruptions - relevant for essential services

3. Change Management: Procedures for implementing service or infrastructure changes - important for complex systems

4. Third-Party Providers: Management of subcontractors and third-party services - include when external providers are involved

5. Knowledge Transfer: Requirements for documentation and training - relevant for complex or custom solutions

6. Exit Management: Procedures for service transition at agreement termination - important for critical or complex services

7. Environmental Requirements: Environmental standards and commitments - relevant for energy-intensive services

8. Compliance with Industry Standards: Specific industry certifications or standards - include for regulated sectors

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Detailed description of each service level metric and measurement method

3. Schedule 3 - Price List: Detailed pricing information including all service components and optional elements

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: Detailed terms for personal data processing in compliance with FADP

7. Appendix A - Technical Infrastructure: Description of technical infrastructure and system architecture

8. Appendix B - Report Templates: Templates for various service reports and performance measurements

9. Appendix C - Contact Matrix: List of key contacts and roles for both parties