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1. Service Levels: Specific performance metrics and remedies, used when quantitative service levels are required

2. Personnel Requirements: Specific qualifications or security clearance requirements for implementation team members

3. Hardware and Infrastructure: Include when implementation partner provides or maintains physical infrastructure

4. Third-Party Software: Include when solution involves third-party software licensing

5. Business Continuity: Required for critical implementations affecting client's core operations

6. Knowledge Transfer: Detailed provisions for training and knowledge transfer, important for complex implementations

7. Exit Management: Detailed transition provisions, important for long-term or complex implementations

8. Insurance Requirements: Specific insurance coverage requirements for high-value or high-risk implementations

1. Schedule 1 - Services Description: Detailed technical and functional specifications of implementation services

2. Schedule 2 - Project Plan: Timeline, milestones, and delivery schedule

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, expenses, and payment milestones

4. Schedule 4 - Service Levels: Detailed performance metrics and measurement criteria

5. Schedule 5 - Personnel: Key personnel, roles, and responsibilities

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Schedule 7 - Security Requirements: Information security and data protection requirements

8. Schedule 8 - Acceptance Criteria: Detailed criteria for accepting deliverables

9. Appendix A - Change Request Template: Standard form for requesting and documenting changes

10. Appendix B - Testing Procedures: Detailed testing methodology and acceptance procedures