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1. Service Level Agreement: Detailed performance metrics and standards - recommended for high-value or complex service arrangements

2. Equipment and Software: Provisions regarding tools and software used - needed if specific equipment/software is provided by either party

3. Non-Compete: Restrictions on working with competitors - include only if specifically required and ensuring compliance with German law restrictions

4. Insurance: Insurance requirements - recommended for high-risk or regulated industry services

5. Substitute VA Provisions: Terms for using substitute or backup VAs - needed if service continuity is critical

6. Client Materials and Access: Terms for handling client systems and materials - include if VA needs access to client's systems

7. Training and Onboarding: Process for initial training and knowledge transfer - useful for complex service arrangements

1. Schedule 1 - Service Description: Detailed breakdown of services, tasks, and responsibilities

2. Schedule 2 - Fee Schedule: Detailed pricing, payment terms, and any volume-based discounts

3. Schedule 3 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

4. Schedule 4 - Service Levels: Specific performance metrics, reporting requirements, and quality standards

5. Appendix A - Communication Protocols: Agreed communication methods, tools, and response time expectations

6. Appendix B - Authorized Client Representatives: List of client personnel authorized to assign work to the VA

7. Appendix C - Confidentiality Agreement: Detailed confidentiality terms and NDA provisions