This Maintenance Support Agreement template is designed for use under Danish jurisdiction when establishing a formal maintenance and support relationship between a service provider and customer. It is particularly relevant when regular, ongoing maintenance services are required for equipment, facilities, or systems. The document addresses key aspects such as service scope, performance standards, liability allocation, and compliance with Danish and EU regulations. The agreement is structured to provide clear operational guidelines while ensuring legal protection for both parties, making it suitable for various business contexts where professional maintenance services are essential.
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Key Requirements PROMPT example:
Maintenance Support Agreement
I need a Maintenance Support Agreement for my IT company to provide server maintenance services to a large retail client, including 24/7 support coverage and quarterly preventive maintenance, starting from March 2025.
1. Parties: Identification and details of the service provider and the customer
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance and support services to be provided
5. Service Provider's Obligations: Key responsibilities and commitments of the maintenance provider
6. Customer's Obligations: Customer's responsibilities including access, cooperation, and information provision
7. Service Levels: Performance standards, response times, and service availability requirements
8. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
9. Term and Termination: Duration of the agreement and conditions for termination
10. Liability and Indemnification: Allocation of risks and responsibilities between parties
11. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
12. Confidentiality: Protection of confidential information exchanged during service provision
13. Governing Law and Jurisdiction: Specification of Danish law application and dispute resolution procedures
14. General Provisions: Standard legal clauses including notices, amendments, and assignment
1. Equipment Specific Terms: Used when maintenance covers specific physical equipment or machinery
2. Software Maintenance Terms: Included when the agreement covers software maintenance and updates
3. Spare Parts Provision: Required when the agreement includes supply and management of spare parts
4. Security Requirements: Necessary when maintenance involves access to sensitive areas or systems
5. Data Processing Agreement: Required when maintenance activities involve processing personal data under GDPR
6. Insurance Requirements: Detailed insurance obligations when high-value equipment or high-risk activities are involved
7. Environmental Compliance: Included when maintenance activities have environmental implications
8. Training and Documentation: When the agreement includes training services or maintenance documentation requirements
1. Schedule A - Service Level Agreement: Detailed metrics and standards for service performance
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule C - Maintenance Specifications: Technical details of maintenance procedures and requirements
4. Schedule D - Equipment/Systems List: Inventory of equipment or systems covered by the agreement
5. Schedule E - Contact Details and Escalation Procedures: Key contacts and procedures for issue escalation
6. Schedule F - Reporting Requirements: Format and frequency of maintenance reports and documentation
7. Appendix 1 - Service Request Procedures: Procedures for requesting and logging maintenance services
8. Appendix 2 - Health and Safety Requirements: Specific safety procedures and requirements for maintenance work
Authors
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Information Technology
Facilities Management
Industrial Equipment
Healthcare
Telecommunications
Building and Construction
Energy and Utilities
Transportation and Logistics
Real Estate
Data Centers
Infrastructure
Relevant Teams
Legal
Operations
Maintenance
Facilities Management
Procurement
Technical Services
Compliance
Risk Management
Contract Management
Service Delivery
Asset Management
Relevant Roles
Facility Manager
Maintenance Manager
Operations Director
Technical Service Manager
Contract Manager
Procurement Manager
Legal Counsel
Chief Operations Officer
Service Delivery Manager
Maintenance Engineer
Technical Director
Risk Manager
Compliance Officer
Project Manager
Asset Manager
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