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The Complaint Letter To Supplier For Defective Product is an essential document used when formal communication is required to address product quality issues with suppliers in Hong Kong. This document is typically employed after discovering defects in received goods and when informal resolution attempts have been unsuccessful. It serves as a crucial step in the dispute resolution process, potentially preceding legal action, and must comply with Hong Kong's consumer protection framework, including the Sale of Goods Ordinance and Trade Descriptions Ordinance. The letter should detail the defect, reference relevant purchase documentation, specify required remedies, and set reasonable deadlines for resolution, while maintaining a professional tone that could support future legal proceedings if necessary.

1. Sender's Details: Full name, address, contact information, and any relevant customer/order reference numbers

2. Recipient's Details: Company name, address, department/person responsible for handling complaints

3. Date: Date of the letter

4. Subject Line: Clear indication that this is a formal complaint about a defective product

5. Purchase Details: Information about when and where the product was purchased, including order numbers, invoice numbers, and purchase price

6. Product Details: Specific description of the product including model number, serial number, and other identifying information

7. Defect Description: Detailed description of the defect or issue, when it was discovered, and its impact

8. Legal Basis: Reference to relevant consumer rights and applicable legislation

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Specific Demand: Clear statement of what remedy is being sought (replacement, refund, repair)

11. Deadline: Reasonable timeframe for response and resolution