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Master Service Agreement IT Services

Master Service Agreement IT Services Template for Hong Kong

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Key Requirements PROMPT example:

Master Service Agreement IT Services

"I need a Master Service Agreement IT Services for our Hong Kong-based financial services firm, with robust data protection clauses and cybersecurity requirements, planned to be effective from March 2025; the agreement should include specific provisions for handling sensitive financial data and compliance with HKMA regulations."

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Document background
The Master Service Agreement IT Services is designed for use in Hong Kong business environments where organizations require a structured framework for the procurement and delivery of IT services. This agreement serves as the primary contract governing the relationship between IT service providers and their clients, establishing comprehensive terms for service delivery, performance standards, and risk allocation. It is particularly relevant in Hong Kong's dynamic business environment, where technology services must comply with local regulations while meeting international standards. The document includes provisions for data protection under Hong Kong's Personal Data (Privacy) Ordinance, intellectual property rights, service levels, and governance structures. It is designed to accommodate various IT services through supplementary statements of work, making it suitable for both straightforward IT support arrangements and complex digital transformation projects.
Suggested Sections

1. Parties: Identifies the service provider and customer, including full legal names and registered addresses

2. Background: Context of the agreement and high-level business relationship overview

3. Definitions and Interpretation: Defines key terms and establishes interpretation rules for the agreement

4. Services Scope and Delivery: Outlines the general framework for service provision and delivery obligations

5. Term and Renewal: Specifies initial term, renewal conditions, and termination notice periods

6. Service Provider Obligations: Details core obligations, including service levels, reporting, and compliance requirements

7. Customer Obligations: Specifies customer responsibilities, including access, information provision, and cooperation

8. Charges and Payment: Payment terms, invoicing procedures, and price adjustment mechanisms

9. Data Protection and Security: Compliance with Hong Kong PDPO and data security requirements

10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP

11. Confidentiality: Protection of confidential information and trade secrets

12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions

13. Force Majeure: Handling of events beyond reasonable control

14. Termination: Termination rights, consequences, and exit management

15. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement

Optional Sections

1. Change Control: Formal procedures for managing changes to services or agreement terms - include for complex service arrangements

2. Business Continuity and Disaster Recovery: Requirements for service continuity and recovery - include for critical services

3. Staff and Key Personnel: Requirements for service delivery team and key staff - include when specific expertise is crucial

4. Information Security Management: Detailed information security requirements - include for services involving sensitive data

5. Audit Rights: Customer's rights to audit service provider - include for regulated industries or critical services

6. Service Credits: Financial consequences of service level failures - include when specific performance levels are critical

7. Third-Party Rights: Rights of third parties under the Contract (Rights of Third Parties) Ordinance - include when third parties rely on services

8. Anti-Bribery and Corruption: Specific anti-corruption provisions - include for public sector or regulated customers

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of each service, including technical specifications and requirements

2. Schedule 2 - Service Levels: Specific service levels, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing, including rate cards, expenses, and any variable charges

4. Schedule 4 - Customer Dependencies: Detailed customer obligations and prerequisites for service delivery

5. Schedule 5 - Security Requirements: Specific security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: Detailed data protection terms compliant with Hong Kong PDPO

7. Schedule 7 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

8. Schedule 8 - Governance and Reporting: Management structure, meeting schedules, and reporting templates

9. Appendix A - Contact Details: Key contacts and escalation procedures

10. Appendix B - Approved Subcontractors: List of approved subcontractors and their roles

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

























































Clauses



































Relevant Industries

Financial Services

Banking

Insurance

Technology

E-commerce

Healthcare

Education

Professional Services

Retail

Manufacturing

Telecommunications

Real Estate

Logistics and Supply Chain

Government and Public Sector

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Risk Management

Operations

Information Security

Data Protection

Vendor Management

Project Management

Service Delivery

Commercial

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Procurement Manager

Legal Counsel

Contract Manager

Information Security Officer

Data Protection Officer

IT Project Manager

Service Delivery Manager

Account Executive

Risk Manager

Compliance Officer

Operations Director

Technology Consultant

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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