The Service Agreement Terms and Conditions document serves as a foundational legal instrument for businesses operating in Hong Kong's service sector. This document is essential when establishing formal service relationships, whether for one-time projects or ongoing service arrangements. It provides comprehensive coverage of service delivery terms, legal obligations, and risk allocation between parties, while ensuring compliance with Hong Kong's legal framework, including the Contract Ordinance, Control of Exemption Clauses Ordinance, and relevant consumer protection laws. The agreement is particularly valuable for businesses seeking to standardize their service arrangements while maintaining flexibility for specific service types and client requirements. It incorporates necessary protections for both service providers and clients, addressing key aspects such as service standards, payment terms, liability limitations, and dispute resolution mechanisms within the Hong Kong legal context.
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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided and service standards
5. Term and Commencement: Duration of the agreement and start date
6. Fees and Payment: Service fees, payment terms, invoicing, and late payment consequences
7. Obligations of Service Provider: Key responsibilities and commitments of the service provider
8. Client Obligations: Key responsibilities and commitments of the client
9. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: Compliance with PDPO and data handling requirements
12. Liability and Indemnity: Limitation of liability and indemnification provisions
13. Termination: Grounds for termination and termination process
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Jurisdiction: Hong Kong law governance and jurisdiction for disputes
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Service Levels: Detailed service level agreements (SLAs) and performance metrics - include for technical or measurable services
2. Warranties: Specific warranties about service quality or outcomes - include for specialized professional services
3. Insurance: Insurance requirements and coverage - include for high-risk services or where required by industry standards
4. Subcontracting: Rights and conditions for subcontracting services - include if subcontracting might be needed
5. Change Control: Process for managing changes to services - include for complex or long-term service arrangements
6. Dispute Resolution: Detailed dispute resolution procedures including mediation - include for high-value or complex services
7. Business Continuity: Business continuity and disaster recovery requirements - include for critical services
8. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries
9. Personnel: Requirements for service provider's personnel - include when specific qualifications or security clearances are needed
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Detailed service level requirements and measurement criteria
4. Schedule 4 - Key Personnel: Details of key personnel assigned to provide the services
5. Schedule 5 - Data Processing Agreement: Specific terms for personal data processing if required
6. Schedule 6 - Change Request Form: Template for requesting and documenting service changes
7. Appendix A - Contact Details: Contact information for key representatives of both parties
8. Appendix B - Required Insurance: Details of insurance coverage requirements
Authors
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Information Technology
Consulting
Financial Services
Business Process Outsourcing
Healthcare Services
Education and Training
Facilities Management
Marketing and Advertising
Legal Services
Engineering Services
Telecommunications
Property Management
Software Development
Human Resources Services
Relevant Teams
Legal
Operations
Commercial
Compliance
Business Development
Sales
Account Management
Service Delivery
Risk Management
Contract Administration
Corporate Governance
Customer Relations
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Operations Director
Commercial Manager
Compliance Officer
Project Manager
Account Manager
Service Delivery Manager
Risk Manager
Chief Operating Officer
General Counsel
Sales Director
Managing Director
Chief Executive Officer
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