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1. Service Levels: Include when specific performance metrics need to be measured and maintained

2. Compliance with Laws: Include when vendor must comply with specific regulatory requirements

3. Insurance: Include when specific insurance coverage requirements are needed

4. Security Requirements: Include when vendor requires access to client systems or handles sensitive data

5. Business Continuity: Include for critical services requiring disaster recovery planning

6. Anti-Bribery and Corruption: Include when dealing with government entities or high-risk jurisdictions

7. Environmental and Social Responsibility: Include when ESG compliance is important to the client

8. Audit Rights: Include when client needs right to audit vendor's operations or records

9. Change Control: Include when service scope may need formal variation process

10. Staff and Key Personnel: Include when specific vendor personnel are critical to service delivery

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Charges and Payment Terms: Detailed fee structure, rates, and payment mechanisms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Client Dependencies: Detailed list of items, information, or access client must provide

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal data handling if applicable

6. Schedule 6 - Security Requirements: Specific security protocols and requirements

7. Schedule 7 - Contact Details and Escalation Protocol: Key contact information and issue escalation procedures

8. Schedule 8 - Form of Change Order: Template for documenting agreed changes to services

9. Appendix A - Technical Specifications: Technical requirements and specifications for services

10. Appendix B - Implementation Plan: Timeline and milestones for service implementation