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1. Intellectual Property Rights: Include when services involve creation or use of intellectual property

2. Change Control: Include for complex services where scope changes are likely

3. Insurance: Include when specific insurance requirements need to be maintained

4. Security Requirements: Include when services involve access to sensitive systems or data

5. Compliance with Laws: Include when services are in regulated industries

6. Business Continuity: Include for critical services requiring disaster recovery plans

7. Exit Management: Include for complex services requiring transition planning

8. Subcontracting: Include when subcontractors may be used in service delivery

1. Schedule 1 - Service Description: Detailed specifications of services, including scope and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and communication protocols

6. Appendix A - Order Form Template: Standard template for placing service orders

7. Appendix B - Service Level Credits: Calculation methodology for service level failures

8. Appendix C - Accepted Service Locations: Approved locations for service delivery if geographically restricted