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1. Parties: Identifies and provides full details of the parties entering into the contract
2. Background: Sets out the context and purpose of the service exchange arrangement
3. Definitions: Defines key terms used throughout the agreement
4. Services to be Provided: Detailed description of the services each party will provide to the other
5. Timeline and Schedule: Specifies when and how often each service will be provided
6. Quality Standards: Establishes the expected quality levels and performance standards for services from both parties
7. Performance Monitoring: Details how the performance of services will be measured and monitored
8. Representations and Warranties: Each party's assurances regarding their capacity and capability to provide the agreed services
9. Obligations and Responsibilities: Specific duties and responsibilities of each party beyond the core services
10. Term and Termination: Duration of the agreement and circumstances under which it can be terminated
11. Liability and Indemnification: Allocation of risks and responsibilities for losses or damages
12. Confidentiality: Provisions for protecting confidential information exchanged during the service provision
13. Dispute Resolution: Process for resolving any disagreements or conflicts
14. Governing Law: Specifies that Indian law governs the agreement
15. Miscellaneous: Standard boilerplate provisions including notices, amendments, and severability
1. Insurance: Required when services involve significant risks or regulatory requirements mandate insurance
2. Intellectual Property Rights: Necessary when services involve creation or use of intellectual property
3. Data Protection: Required when services involve processing of personal or sensitive data
4. Force Majeure: Optional clause for circumstances beyond parties' control affecting service delivery
5. Non-Compete: Include when parties wish to restrict competition during or after the service exchange
6. Assignment and Subcontracting: Include when parties need flexibility to delegate or transfer obligations
7. Compliance with Laws: Required when services are in regulated industries or involve specific legal requirements
8. Training and Support: Include when services require ongoing training or support mechanisms
1. Service Specifications: Detailed technical specifications of services to be exchanged
2. Performance Metrics: Specific KPIs and measurement criteria for service quality
3. Pricing and Payment Terms: If any monetary adjustments or payments are involved in the service exchange
4. Service Levels: Detailed service level agreements (SLAs) for both parties
5. Contact Details: Key personnel and escalation matrix for both parties
6. Timeline and Milestones: Detailed project plan or service delivery schedule
7. Required Documentation: List of documents, certificates, or permits required for service delivery
8. Equipment and Resources: List of equipment or resources each party must provide
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