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1. Service Levels: Specific performance metrics and standards, included when quantifiable service levels need to be maintained

2. Data Protection: Specific provisions for handling personal data, required when personal data processing is involved

3. Non-Compete: Restrictions on competitive activities, included when protecting business interests is crucial

4. Force Majeure: Provisions for unforeseeable circumstances, particularly relevant in long-term or critical service arrangements

5. Insurance: Insurance requirements and coverage details, important for high-risk services

6. Compliance with Laws: Specific regulatory compliance requirements, needed for regulated industries

7. Anti-Bribery and Corruption: Specific provisions for preventing corruption, important for government or high-value contracts

8. Change Control: Process for managing changes to services or terms, useful for complex service arrangements

1. Schedule 1 - Detailed Scope of Services: Comprehensive breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, including any variable components or additional charges

3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: List of key team members and their roles in service delivery

5. Schedule 5 - Required Reports and Documentation: Templates and formats for regular reporting and documentation

6. Appendix A - Communication Protocol: Procedures for routine communications and escalation paths

7. Appendix B - Change Request Form: Standard form for requesting changes to services or terms