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The Operational Resilience Policy serves as a crucial governance document for organizations operating in India, establishing comprehensive frameworks for maintaining operational continuity and resilience in face of disruptions. This policy has become increasingly important due to growing technological dependencies, regulatory requirements, and the need to maintain service continuity in an interconnected business environment. The document addresses requirements set forth by Indian regulators, particularly the RBI's guidelines on risk management and business continuity, while incorporating international best practices. It provides detailed procedures for risk assessment, incident management, and recovery strategies, making it essential for organizations seeking to build robust operational resilience frameworks. The policy is particularly relevant in the context of India's evolving digital landscape and regulatory environment, where organizations must demonstrate strong operational resilience capabilities to maintain regulatory compliance and stakeholder confidence.

1. Purpose and Scope: Defines the objective of the policy and its applicability across the organization

2. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience

3. Definitions and Terms: Defines key terms used throughout the policy including technical and regulatory terminology

4. Risk Assessment and Management: Details the approach to identifying, assessing, and managing operational risks

5. Important Business Services: Identifies and classifies critical business services and their impact tolerances

6. Operational Resilience Framework: Core framework including principles, methodologies, and approaches for ensuring operational resilience

7. Business Continuity Management: Procedures for ensuring business continuity during disruptions

8. IT and Cyber Resilience: Specific measures for IT systems and cybersecurity resilience

9. Third-Party Risk Management: Guidelines for managing operational resilience in relation to third-party services

10. Incident Management and Response: Procedures for handling and responding to operational incidents

11. Testing and Exercises: Requirements for regular testing of resilience measures

12. Reporting and Communication: Protocols for internal and external communication during incidents

13. Review and Update: Process for regular review and updating of the policy