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1. Parties: Identification of the parties entering into the agreement, including registered addresses and company details
2. Background: Context of the agreement, including brief description of the parties' businesses and purpose of the software implementation
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Scope of Services: Detailed description of implementation services, including software configuration, customization, and integration
5. Project Timeline and Milestones: Implementation phases, deadlines, and key delivery milestones
6. Acceptance Testing: Procedures for testing deliverables and criteria for acceptance
7. Client Obligations: Responsibilities and commitments of the client, including provision of access, information, and resources
8. Provider Obligations: Responsibilities and commitments of the service provider, including expertise, resources, and standard of care
9. Change Control: Process for requesting, evaluating, and implementing changes to the scope or specifications
10. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
11. Intellectual Property Rights: Ownership and licensing of pre-existing IP and newly created materials
12. Confidentiality: Protection of confidential information exchanged during the implementation
13. Data Protection and Security: Obligations regarding data handling, security measures, and compliance with privacy laws
14. Warranties and Representations: Guarantees regarding service quality, compliance with laws, and authority to contract
15. Limitation of Liability: Caps on liability and exclusions of certain types of damages
16. Term and Termination: Duration of agreement and circumstances allowing early termination
17. Force Majeure: Provisions for handling events beyond parties' reasonable control
18. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
19. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Third-Party Software Integration: Used when the implementation involves integration with third-party software systems
2. Hardware Requirements: Include when the implementation includes or depends on specific hardware components
3. Training Services: When training services are part of the implementation scope
4. Business Continuity and Disaster Recovery: For critical systems requiring specific continuity measures
5. Source Code Escrow: When source code access might be required under specific circumstances
6. Service Level Agreement: For implementations including ongoing support or maintenance services
7. Compliance with Industry Standards: For implementations in regulated industries or requiring specific certifications
8. International Data Transfer: When implementation involves cross-border data transfers
1. Schedule 1 - Implementation Specifications: Detailed technical specifications of the software and implementation requirements
2. Schedule 2 - Project Plan: Detailed timeline, resource allocation, and implementation methodology
3. Schedule 3 - Acceptance Test Criteria: Specific criteria and procedures for acceptance testing
4. Schedule 4 - Fee Schedule: Detailed breakdown of fees, payment milestones, and pricing for additional services
5. Schedule 5 - Service Levels: Performance metrics and service level requirements
6. Schedule 6 - Technical Environment: Specifications of the technical environment and infrastructure requirements
7. Schedule 7 - Data Security Requirements: Detailed security protocols and compliance requirements
8. Schedule 8 - Support and Maintenance Terms: Terms for post-implementation support and maintenance services
9. Appendix A - Contact Details: Key personnel and escalation contacts for both parties
10. Appendix B - Required Documentation: List of documentation to be delivered as part of the implementation
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