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1. Parties: Identification of contracting parties including registered addresses and company details
2. Background: Context of the agreement and relationship between parties
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of services/goods to be provided by the vendor
5. Term and Termination: Duration of agreement and termination provisions
6. Payment Terms: Pricing, payment schedule, invoicing requirements and payment methods
7. Service Levels: Performance standards, metrics and measurement criteria
8. Vendor Obligations: Key responsibilities and commitments of the vendor
9. Client Obligations: Key responsibilities and commitments of the client
10. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
11. Confidentiality: Protection and handling of confidential information
12. Data Protection and Privacy: Obligations regarding data handling and privacy compliance
13. Indemnification: Protection against third-party claims and losses
14. Limitation of Liability: Caps and exclusions on liability
15. Force Majeure: Provisions for unforeseen circumstances preventing performance
16. Governing Law and Jurisdiction: Applicable law and dispute resolution mechanisms
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Insurance requirements when vendor provides high-risk services or on-site work
2. Compliance with Laws: Specific regulatory compliance requirements for regulated industries
3. Personnel: Requirements for vendor staff when services involve deployed personnel
4. Security Requirements: Specific security protocols when handling sensitive data or accessing client systems
5. Business Continuity: Disaster recovery requirements for critical service providers
6. Audit Rights: Client's right to audit vendor operations when required for compliance or risk management
7. Change Control: Process for managing changes to services or specifications in complex service arrangements
8. Exit Management: Transition provisions for complex services requiring handover
9. Anti-Bribery and Corruption: Required for vendors in high-risk jurisdictions or government-related work
1. Schedule 1 - Service Description: Detailed technical specifications of services/goods
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and penalties
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones
4. Schedule 4 - Client Dependencies: Detailed list of client-provided resources and requirements
5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements
6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable
7. Schedule 7 - Data Processing Agreement: Detailed data handling requirements and procedures
8. Schedule 8 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures
9. Appendix A - Contact Details: Key personnel and escalation contacts for both parties
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