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1. Parties: Identification of the service provider and client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, brief description of the parties' business, and purpose of the administrative services arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Services: Detailed description of administrative services to be provided
5. Term and Renewal: Duration of the agreement, commencement date, and renewal provisions
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Responsibilities and commitments of the client, including provision of necessary information and access
8. Fees and Payment Terms: Service fees, payment schedule, invoicing procedures, and late payment consequences
9. Service Levels: Performance standards, KPIs, and measurement criteria
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: Compliance with PDPA 2010 and data handling requirements
12. Intellectual Property: Ownership and usage rights of IP created during service provision
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Termination: Grounds for termination, notice requirements, and consequences
15. General Provisions: Standard boilerplate clauses including notices, assignment, governing law, etc.
1. Insurance: Insurance requirements and coverage - include when services involve significant risk or regulatory requirements
2. Force Majeure: Provisions for unforeseen circumstances - particularly relevant in long-term or critical service arrangements
3. Non-Competition: Restrictions on competitive activities - include when sharing sensitive business information or methods
4. Transition Services: Procedures for handover of services - important for complex administrative arrangements
5. Audit Rights: Client's rights to audit service provider's performance - relevant for regulated industries or complex services
6. Business Continuity: Disaster recovery and business continuity requirements - include for critical administrative services
7. Anti-Corruption: Compliance with anti-corruption laws - important for government-related services or high-value contracts
8. Personnel Requirements: Specific qualifications or requirements for service provider's staff - include when service quality depends on specific expertise
1. Schedule 1 - Service Specifications: Detailed description of each administrative service to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charging mechanisms, and payment terms
4. Schedule 4 - Authorized Representatives: List of key contacts and authorized personnel from both parties
5. Schedule 5 - Required Reports: Format and frequency of required service reports and documentation
6. Schedule 6 - Data Processing Requirements: Specific requirements for handling personal and confidential data
7. Appendix A - Service Request Procedures: Procedures for requesting and implementing new or modified services
8. Appendix B - Escalation Matrix: Contact details and procedures for issue escalation
Financial Services
Manufacturing
Professional Services
Technology
Healthcare
Real Estate
Retail
Education
Logistics
Construction
Hospitality
Energy
Telecommunications
Non-profit Organizations
Government Services
Legal
Operations
Administration
Procurement
Finance
Compliance
Human Resources
Facilities Management
Contract Management
Business Support
Risk Management
Chief Operations Officer
Administrative Manager
Office Manager
Procurement Manager
Facilities Manager
Operations Director
Contract Manager
Business Services Manager
Chief Financial Officer
Legal Counsel
Compliance Officer
HR Director
General Manager
Company Secretary
Business Support Manager
Service Delivery Manager
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