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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and general purpose of the service arrangement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Duration: Period of engagement and renewal provisions
6. Fees and Payment Terms: Compensation, payment schedule, and invoicing requirements
7. Obligations of Service Provider: Key responsibilities and service standards
8. Obligations of Client: Client's responsibilities and commitments
9. Intellectual Property Rights: Ownership and usage rights of work products
10. Confidentiality: Protection of confidential information
11. Termination: Grounds and process for ending the agreement
12. Governing Law and Jurisdiction: Application of Malaysian law and dispute resolution
13. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Non-Compete: Restrictions on competing activities, used when service provider has access to sensitive information or client relationships
2. Insurance: Insurance requirements, included when services involve significant risks or regulatory requirements
3. Performance Metrics: Specific KPIs and service levels, used for complex or ongoing services
4. Equipment and Resources: Provisions regarding tools and resources, included when specific equipment or facilities are required
5. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term arrangements
6. Data Protection: Specific data handling requirements, included when personal data processing is involved
7. Subcontracting: Rules regarding delegation of services, used when subcontracting might be necessary
8. Training and Qualifications: Required certifications and ongoing training, included for specialized services
1. Schedule A - Service Specifications: Detailed breakdown of services, deliverables, and technical requirements
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule C - Service Levels: Performance standards and measurement criteria
4. Schedule D - Key Personnel: List of key individuals involved in service delivery
5. Appendix 1 - Required Qualifications: List of mandatory qualifications and certifications
6. Appendix 2 - Compliance Requirements: Specific regulatory or industry standards to be met
7. Appendix 3 - Reporting Templates: Standard forms for progress reports and performance tracking
Professional Services
Information Technology
Healthcare
Education
Creative Industries
Management Consulting
Financial Services
Engineering
Architecture
Media and Entertainment
Training and Development
Research and Development
Legal Services
Marketing and Communications
Legal
Human Resources
Procurement
Operations
Finance
Risk and Compliance
Business Development
Project Management Office
Administration
Executive Leadership
Legal Counsel
HR Manager
Procurement Manager
Contract Administrator
Business Development Manager
Project Manager
Operations Director
Finance Manager
Risk Manager
Compliance Officer
Department Head
Managing Director
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
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