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1. Personnel and Key Staff: Used when specific individuals are critical to service delivery or when personnel requirements need to be specified

2. Equipment and Materials: Include when physical assets or materials are provided as part of the service

3. Insurance: Detailed insurance requirements when services involve significant risks or regulatory requirements

4. Change Control: Include for complex services where scope changes are likely to be needed

5. Business Continuity: Required for critical services where service interruption could significantly impact the recipient

6. Audit Rights: Include when compliance verification or performance monitoring is crucial

7. Anti-Corruption Compliance: Important for high-value contracts or when dealing with government-linked entities

8. Environmental Compliance: Include when services have environmental impacts or for ESG compliance

9. Subcontracting: Include when service provider may need to engage subcontractors

10. Exit Management: Important for complex services requiring transition planning

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Personnel: Details of key personnel, qualifications, and roles

5. Schedule 5 - Required Insurance: Specific insurance types and coverage amounts

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Schedule 7 - Service Locations: Locations where services will be provided or accessed

8. Schedule 8 - Data Processing Agreement: Specific terms for handling personal data under PDPA

9. Schedule 9 - Change Request Form: Template for requesting and documenting changes to services

10. Schedule 10 - Reports and Documentation: Templates and requirements for service reporting