tiktok³ÉÈ˰æ

Outsourcing Service Agreement Template for Nigeria

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Outsourcing Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Outsourcing Service Agreement

"I need an Outsourcing Service Agreement for my Lagos-based fintech company to engage a call center service provider, with specific provisions for handling customer data under NDPR and service level requirements for 24/7 customer support starting March 2025."

Document background
The Outsourcing Service Agreement is essential for businesses operating in Nigeria who wish to engage external service providers for various business functions. This document is particularly relevant in the context of Nigeria's growing outsourcing sector and increasing focus on regulatory compliance, particularly regarding data protection under the NDPR. The agreement serves as a comprehensive framework for managing outsourcing relationships, defining service expectations, and ensuring compliance with Nigerian laws and regulations. It is commonly used when companies need to outsource non-core functions, implement cost-saving measures, or access specialized expertise while maintaining control over service delivery and quality. The document typically includes detailed service specifications, performance metrics, pricing structures, and risk management provisions tailored to the Nigerian business environment.
Suggested Sections

1. Parties: Identifies the contracting parties - the service provider and the client company

2. Background: Sets out the context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided by the service provider

5. Term and Renewal: Duration of the agreement and renewal provisions

6. Service Provider Obligations: Key responsibilities and commitments of the service provider

7. Client Obligations: Key responsibilities and commitments of the client

8. Service Levels: Performance standards and metrics for service delivery

9. Fees and Payment Terms: Pricing, payment schedule, and related financial terms

10. Data Protection and Confidentiality: Obligations regarding data handling and confidential information under NDPR

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision

12. Personnel and Subcontracting: Requirements regarding staff and use of subcontractors

13. Termination: Circumstances and process for ending the agreement

14. Liability and Indemnification: Risk allocation between parties and liability limitations

15. Force Majeure: Provisions for handling events beyond parties' control

16. Dispute Resolution: Process for resolving disputes between parties

17. Governing Law: Specification of Nigerian law as governing law and jurisdiction

Optional Sections

1. Transition Services: Required when services need to be transitioned from existing providers or back to the client

2. Business Continuity: Needed for critical services requiring disaster recovery planning

3. Change Control: For agreements where scope or specifications may need formal variation processes

4. Non-Competition: When restricting service provider from working with competitors is necessary

5. Export Control: Required when services involve cross-border data or technology transfer

6. Insurance: Detailed insurance requirements for high-risk services

7. Security Requirements: For services involving sensitive systems or data access

8. Regulatory Compliance: For industry-specific regulatory requirements (e.g., financial services)

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methods

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Approved Subcontractors: List of pre-approved subcontractors if applicable

6. Schedule 6 - Data Processing Agreement: Detailed data protection and processing requirements under NDPR

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Schedule 8 - Required Insurance Coverage: Specific insurance types and coverage amounts

9. Appendix A - Contact Details: Key contact persons and escalation matrix

10. Appendix B - Technical Infrastructure: Technical requirements and specifications

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions














































Clauses








































Relevant Industries

Information Technology

Business Process Outsourcing

Manufacturing

Financial Services

Telecommunications

Healthcare

Energy and Resources

Retail and Consumer Goods

Professional Services

Education

Logistics and Supply Chain

Relevant Teams

Legal

Procurement

Operations

Finance

Information Technology

Risk Management

Compliance

Vendor Management

Project Management

Human Resources

Data Protection

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Financial Officer

Chief Technology Officer

Procurement Manager

Legal Counsel

Contract Manager

Operations Director

Vendor Management Lead

Risk Management Officer

Compliance Officer

Project Manager

Service Delivery Manager

Data Protection Officer

Business Unit Head

Finance Director

IT Director

Human Resources Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Outstaffing Agreement

A Nigerian law-governed agreement for the provision of outstaffed personnel from a service provider to a client company, establishing terms for employment, service delivery, and compliance.

find out more

HR Outsourcing Agreement

Nigerian-law governed agreement for outsourcing HR functions to external providers, ensuring compliance with local employment and data protection regulations.

find out more

Sales And Marketing Outsourcing Agreement

A Nigerian law-governed agreement for outsourcing sales and marketing functions to external service providers, including service scope, performance metrics, and regulatory compliance requirements.

find out more

Outsourced Employee Contract

A Nigerian law-governed contract establishing terms and conditions for outsourced employment relationships between service provider, client company, and employee.

find out more

IT Outsourcing Agreement

Nigerian-law governed agreement for IT services outsourcing, covering service delivery, compliance, and risk allocation under Nigerian regulations.

find out more

HR Outsourcing Contract

A Nigerian law-governed agreement establishing terms for outsourcing human resources functions to an external service provider, ensuring compliance with local employment regulations.

find out more

Employee Outsourcing Agreement

Nigerian law-governed agreement for outsourcing employees from a service provider to a client company, covering employment terms, compliance, and operational requirements.

find out more

Outsourcing Service Agreement

A Nigerian law-governed agreement establishing terms for outsourcing services, including service delivery, performance metrics, and compliance requirements.

find out more

Outsourcing Service Level Agreement

A Nigerian law-governed agreement establishing service levels and performance metrics for outsourced services between a provider and customer.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.