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1. Transition Services: Include when initial setup or eventual transition of services is complex and requires detailed planning

2. Business Continuity: Add for critical services requiring disaster recovery and business continuity planning

3. Staff Transfer: Include when the arrangement involves transfer or secondment of employees

4. Change Control: Add for complex services requiring formal processes for service modifications

5. Compliance with Anti-Corruption Laws: Include for cross-border services or when dealing with government entities

6. Parent Company Guarantee: Add when financial security from a parent company is required

7. Foreign Exchange Provisions: Include for cross-border services with foreign currency considerations

8. Tax Provisions: Add detailed tax clauses when complex tax implications exist

9. Audit Rights: Include for regulated industries or when significant compliance obligations exist

1. Schedule 1 - Services Description: Detailed description of each service, including scope, specifications, and exclusions

2. Schedule 2 - Service Levels: Detailed service level requirements, measurement methods, and penalties/remedies

3. Schedule 3 - Charges: Detailed pricing structure, cost allocation methodology, and payment calculations

4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery and management

5. Schedule 5 - Governance Procedures: Detailed procedures for service management, escalation, and reporting

6. Schedule 6 - Technical Requirements: Technical specifications, systems requirements, and integration details

7. Schedule 7 - Form of Reports: Templates and formats for required service reports and documentation

8. Schedule 8 - Exit Plan: Procedures and requirements for service termination and transition

9. Appendix A - Contact Details: Contact information for key personnel and authorized representatives

10. Appendix B - Approved Subcontractors: List of approved subcontractors and their permitted scope of work