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The Complaint Letter About Restaurant Bad Service And Food is a essential document for consumers in the Netherlands seeking to formally address unsatisfactory dining experiences. This template is specifically designed to comply with Dutch consumer protection laws and hospitality regulations, providing a structured approach to documenting grievances about food quality, service standards, or safety concerns. It should be used when informal resolution attempts have failed or when the severity of the issue warrants immediate formal communication. The document includes specific references to Dutch consumer rights, applicable food safety regulations, and clearly outlines the incident details and desired resolution. It serves as both a formal record of the complaint and a potential foundation for further legal action if necessary. The template is particularly relevant in the context of the Dutch hospitality industry, where consumer protection is governed by specific provisions in the Burgerlijk Wetboek and overseen by authorities such as the NVWA and ACM.

1. Sender's Contact Information: Full name, address, phone number, and email of the complainant

2. Date: Date when the letter is written

3. Recipient's Information: Restaurant name, manager/owner name (if known), and complete address

4. Subject Line: Clear indication that this is a complaint letter regarding poor service and food quality

5. Visit Details: Date and time of visit, booking reference (if applicable), number of guests, and amount spent

6. Specific Issues: Detailed description of the problems encountered with both service and food

7. Impact: How the poor service/food affected your dining experience and any consequences

8. Previous Contact: Any attempts already made to resolve the issue with staff or management

9. Requested Resolution: Clear statement of what remedy you are seeking (refund, compensation, etc.)

10. Closing: Professional closing with expectation for response and timeline