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1. Disaster Recovery: Specific procedures for business continuity and disaster recovery, required if handling critical systems

2. Third-Party Management: Procedures for managing external vendors and contractors, needed if external parties are involved

3. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, important for complex service arrangements

4. Innovation and Improvement: Procedures for service improvement and technology innovation, useful for long-term strategic partnerships

5. Environmental Requirements: Green IT and sustainability requirements, important if organization has environmental policies

6. Asset Management: Procedures for managing IT assets, needed if hardware management is included in scope

7. Service Credits: Penalty and reward system for service performance, useful for commercial arrangements

8. Exit Management: Detailed transition procedures at contract end, important for critical services

1. Schedule 1 - Service Catalogue: Detailed list and description of all IT services provided

2. Schedule 2 - Service Level Targets: Specific metrics and targets for each service

3. Schedule 3 - Escalation Matrix: Contact details and escalation procedures for different types of incidents

4. Schedule 4 - Price List: Detailed pricing structure if applicable

5. Schedule 5 - Technical Requirements: Specific technical standards and requirements

6. Appendix A - Incident Priority Matrix: Criteria for categorizing incident priority levels

7. Appendix B - Standard Operating Procedures: Detailed procedures for routine operations

8. Appendix C - Report Templates: Standard formats for service reports and reviews

9. Appendix D - Security Protocols: Detailed security procedures and requirements