The Master Intercompany Services Agreement serves as the foundational document for managing service relationships between affiliated companies within a corporate group under Dutch law. It is particularly relevant for multinational organizations with shared service centers or centralized service provision structures. The agreement establishes a comprehensive framework that ensures compliance with Dutch corporate law, tax regulations, and transfer pricing requirements while streamlining the administration of intercompany services. It typically includes provisions for service delivery, quality standards, pricing mechanisms, governance structures, and risk allocation, with the flexibility to accommodate various types of services through supplementary schedules. This document is essential for organizations seeking to formalize their internal service arrangements while maintaining regulatory compliance and operational efficiency.
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1. Parties: Identification of the group companies entering into the agreement - service provider entity and service recipient entity
2. Background: Context of the agreement, relationship between the parties, and purpose of the framework
3. Definitions and Interpretation: Definitions of key terms, interpretation rules, and hierarchy of documents
4. Structure and Scope: Framework structure, process for adding services, relationship with local service agreements
5. Service Provisions: General terms for service delivery, service levels, quality standards, and performance monitoring
6. Ordering Process: Procedure for requesting and confirming specific services under the framework
7. Charges and Payment: Pricing principles, payment terms, invoicing procedures, and transfer pricing compliance
8. Tax and VAT: Tax treatment of services, VAT obligations, and compliance with local tax regulations
9. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery
10. Confidentiality: Protection of confidential information and group know-how
11. Data Protection: GDPR compliance and data processing between group companies
12. Liability and Indemnities: Allocation of risks and responsibilities between group entities
13. Term and Termination: Duration, renewal, termination rights, and consequences of termination
14. Governing Law and Jurisdiction: Application of Dutch law and dispute resolution procedures
1. Personnel and Secondment: Include when services involve staff transfers or secondment between group companies
2. Regulatory Compliance: Include for regulated industries or when services are subject to specific regulatory requirements
3. Insurance: Include when specific insurance requirements apply to service delivery
4. Anti-Corruption and Sanctions: Include for international group arrangements or when dealing with high-risk jurisdictions
5. Force Majeure: Include when services are critical and force majeure allocation needs specific attention
6. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning
7. Parent Company Guarantee: Include when financial backing from parent company is required
8. Competition Law Compliance: Include when services might raise competition law concerns
1. Service Descriptions: Detailed description of available services, service levels, and performance metrics
2. Charges and Pricing: Detailed pricing structure, cost allocation, and transfer pricing methodology
3. Governance Procedures: Service management, escalation procedures, and reporting requirements
4. Technical Requirements: Technical specifications, systems access, and security requirements
5. Form of Local Service Agreement: Template for specific service agreements under the framework
6. Key Personnel: List of key contacts and responsible personnel for service delivery
7. Data Processing Agreement: GDPR-compliant data processing terms and security measures
8. Service Level Agreement: Detailed service levels, KPIs, and performance measurement criteria
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