Document background
The Service Framework Agreement is designed for situations where parties anticipate an ongoing business relationship involving multiple service engagements over time. This document, governed by Dutch law, establishes the master terms and conditions that will apply to all future service arrangements between the parties, eliminating the need to negotiate basic terms for each new service engagement. It includes mechanisms for commissioning specific services through work orders, pricing structures, service levels, and performance metrics, while ensuring compliance with Dutch legal requirements and business practices. The agreement is particularly useful for businesses providing regular or recurring services to clients, where the scope and nature of services may vary over time but the fundamental business relationship remains consistent. It incorporates provisions for GDPR compliance, intellectual property protection, and risk allocation, making it suitable for modern business relationships in the Netherlands and, where applicable, international service provision.
