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This Terms and Conditions Agreement template is designed for businesses operating under Dutch jurisdiction who need to establish clear legal terms with their customers or users. It serves as a fundamental legal document that governs the relationship between the business and its users, incorporating requirements from the Dutch Civil Code, EU consumer protection laws, and GDPR. The document is particularly relevant for businesses offering products, services, or digital content to Dutch and European customers, whether in a B2C or B2B context. It includes essential provisions for e-commerce operations, data protection, liability limitations, and dispute resolution mechanisms, all structured to comply with Dutch legal requirements and EU regulations.

1. Parties: Identification of the business providing the services/goods and definition of the user/customer

2. Background: Brief context about the services/products offered and purpose of these terms and conditions

3. Definitions: Clear definitions of key terms used throughout the document

4. Scope and Application: Explains when and how these terms apply, including acceptance mechanism

5. Service/Product Description: Detailed description of services or products offered

6. User Rights and Obligations: Customer responsibilities and permitted uses of services/products

7. Company Rights and Obligations: Company's commitments, responsibilities, and service levels

8. Pricing and Payment Terms: Pricing structure, payment methods, billing procedures

9. Personal Data Processing: GDPR-compliant explanation of how personal data is collected and processed

10. Intellectual Property Rights: Protection of IP rights and permitted use of content

11. Liability and Disclaimers: Limitations of liability and warranties in accordance with Dutch law

12. Term and Termination: Duration of agreement and termination conditions

13. Governing Law and Jurisdiction: Specification of Dutch law application and jurisdiction