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1. Sender's Information: Full name, membership number, contact details, and address of the complainant
2. Date: Current date when the letter is written
3. Recipient's Information: Name and address of the gym manager/owner or relevant authority
4. Subject Line: Clear indication that this is a complaint letter with reference to specific issue
5. Incident Details: Specific details about the complaint including dates, times, and nature of the problem
6. Impact Statement: How the issue has affected you as a member
7. Previous Communication: Reference to any verbal or written communications already made about the issue
8. Requested Resolution: Clear statement of what action you want the gym to take to resolve the issue
9. Closing Statement: Professional closing with expected timeframe for response
1. Health and Safety Concerns: Include when complaint involves potential safety hazards or health risks
2. Contract Terms Reference: Include when complaint relates to specific terms in membership agreement
3. Financial Impact: Include when complaint involves monetary losses or billing issues
4. Witness Information: Include when other gym members or staff witnessed the incident
5. Legal Rights Statement: Include when planning to escalate to consumer protection authorities
1. Photo Evidence: Photos documenting the issue (if applicable)
2. Payment Records: Copies of relevant payment receipts or billing statements
3. Medical Records: If complaint involves injury or health issues (with appropriate privacy considerations)
4. Previous Correspondence: Copies of previous emails, messages, or letters regarding the issue
5. Membership Agreement: Copy of relevant sections of gym membership contract
Fitness and Wellness
Health and Recreation
Sports Facilities
Leisure Services
Consumer Services
Health and Safety
Customer Service
Legal Services
Customer Service
Operations
Legal
Compliance
Quality Assurance
Risk Management
Member Services
Facility Management
Consumer Affairs
Dispute Resolution
Gym Owner
Facility Manager
Customer Service Manager
Operations Director
Compliance Officer
Legal Counsel
Consumer Rights Advocate
Membership Services Manager
Quality Assurance Manager
Risk Management Officer
Customer Relations Manager
Branch Manager
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