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1. Parties: Identification of the service provider and customer, including their legal status and authority to contract
2. Background: Context of the agreement, including the infrastructure scope and purpose
3. Definitions: Defined terms used throughout the agreement, including technical infrastructure terminology
4. Service Scope: Detailed description of infrastructure services covered under the agreement
5. Service Level Requirements: Specific performance metrics, availability requirements, and quality standards
6. Performance Monitoring: Methods and frequency of measuring and reporting service level performance
7. Response and Resolution Times: Timeframes for addressing different categories of infrastructure issues
8. Maintenance and Support: Planned maintenance procedures and support services provisions
9. Business Continuity and Disaster Recovery: Procedures for ensuring service continuity during disruptions
10. Security Requirements: Physical and digital security measures for infrastructure protection
11. Fees and Payment Terms: Pricing structure, payment schedules, and billing procedures
12. Service Credits and Penalties: Compensation mechanism for service level failures
13. Term and Termination: Duration of agreement and conditions for termination
14. Liability and Indemnification: Allocation of risks and responsibilities between parties
15. Force Majeure: Provisions for handling events beyond reasonable control
16. Governing Law and Dispute Resolution: Application of Philippine law and dispute resolution mechanisms
1. Environmental Compliance: Required when infrastructure services have environmental impact considerations
2. Local Community Impact: Needed when infrastructure affects local communities or requires community engagement
3. Technology Refresh: Include when regular technology updates or upgrades are part of the service
4. Third-Party Integration: Required when services need to integrate with other providers or systems
5. Staff Training and Certification: Include when specific staff qualifications or training requirements exist
6. Data Privacy and Protection: Required when personal or sensitive data processing is involved
7. Change Management: Include for services requiring frequent modifications or upgrades
8. Exit Management: Required for complex infrastructure services needing detailed transition plans
1. Schedule 1 - Service Specifications: Detailed technical specifications of infrastructure services
2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurement methodologies
3. Schedule 3 - Pricing and Rate Card: Detailed fee structure and additional service rates
4. Schedule 4 - Operational Procedures: Day-to-day operational processes and procedures
5. Schedule 5 - Emergency Contact Details: Key personnel and escalation procedures
6. Schedule 6 - Maintenance Schedule: Planned maintenance windows and procedures
7. Schedule 7 - Compliance Requirements: Specific regulatory and compliance obligations
8. Schedule 8 - Report Templates: Standard formats for performance and incident reporting
9. Appendix A - Site Locations: Details of infrastructure locations and access requirements
10. Appendix B - Equipment Inventory: List of infrastructure equipment covered under the agreement
Public Infrastructure
Telecommunications
Energy and Utilities
Transportation
Construction
Information Technology
Manufacturing
Healthcare
Education
Real Estate and Property Management
Smart Cities
Industrial Parks
Legal
Operations
Infrastructure Management
Service Delivery
Procurement
Compliance
Technical Support
Quality Assurance
Risk Management
Contract Administration
Facilities Management
Project Management Office
Performance Management
Infrastructure Manager
Operations Director
Facilities Manager
Chief Technology Officer
Service Delivery Manager
Contract Administrator
Project Manager
Technical Operations Manager
Compliance Officer
Risk Manager
Procurement Manager
Quality Assurance Manager
Infrastructure Engineer
Legal Counsel
Chief Operations Officer
Site Manager
Performance Analyst
Service Level Manager
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